Incompetence insurance

Good morning

In 2023 I bought assets from a Bradwlows however my last payment was suppose to be this year February unfortunately I got retrenched and my claim was submitted to ABACUS till this day I haven’t received any feedback my matter is been taken from one point to another everyday I receive tons of emails,calls and smses from Bradford (debtors department) though my documents were submitted on time this is honestly frustrating because at this morning I received an email about my credit score