Incompetence

I’m very disappointed in the incompetence of this claims agent I went to Bradlows Protea Glen Mall to go sign claim form and give in my documents got assisted by a lady called Rosina who had no customer service at all she advised me has sent the documents that was in November and I was retrenched in October and I knew I’m December there won’t be money in my account we in February 2021 and I still have not been assisted after I have been advised my documents have been received and a claims assessor is busy with it they can see my documents has been sent today received message I have to go back in store and fill out claim form again and resubmit documents now I’m being blamed for other people’s incompetence and I’m being harassed by debt recovery agent’s because of people not doing they job