KK
Keitumetse K
1 reviews | Active since Nov 2022
06 Dec 2022, 08:07
I’m very disappointed in Abacus Insurance Limited.
My claim was submitted 7 weeks ago and even now I have not received any call, email or feedback from Abacus. It’s always me calling and guess what!? All consultants are unable to help me. Last week I wrote a review on Hello Peter. A consultant immediately called me just because I wrote on Hello Peter and that was it! Abacus is the worst. When they lie to us they say it takes 7 days for a claim to be processed but it’s been 7 weeks and counting. I’m very disappointed.
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Replies (3)0
Replies (3)
Abacus Insurance Limited's replyOfficial
06 Dec 2022, 09:20Dear Claimant,
Abacus Insurance sincerely apologize for the delay and have obtain commitment from Claims Management that your claim will be finalized by close of business today.
Regards
Abacus Insurance Customer Care
***
Abacus Insurance sincerely apologize for the delay and have obtain commitment from Claims Management that your claim will be finalized by close of business today.
Regards
Abacus Insurance Customer Care
***
Abacus Insurance Limited's reply06 Dec 2022, 09:20
Official
Dear Claimant,
Abacus Insurance sincerely apologize for the delay and have obtain commitment from Claims Management that your claim will be finalized by close of business today.
Regards
Abacus Insurance Customer Care
***
Abacus Insurance sincerely apologize for the delay and have obtain commitment from Claims Management that your claim will be finalized by close of business today.
Regards
Abacus Insurance Customer Care
***
KK
Keitumetse K's updateReviewer Update
06 Dec 2022, 11:11I hope this is not an automated reply because it’s been so long and it is now frustrating to realise that something that is supposed to make your life simple turns around and makes it difficult.
KK
Keitumetse K's update06 Dec 2022, 11:11
Reviewer Update
I hope this is not an automated reply because it’s been so long and it is now frustrating to realise that something that is supposed to make your life simple turns around and makes it difficult.
Abacus Insurance Limited's replyOfficial
10 Dec 2022, 12:50Dear Somelezo Mnyaiza & IC MALL OF AFRICA
Customer Claim information:
Claim No: AB-C-***0-1
Approved claim replacement amount: R5999.00
Replacement Item: SAMSUNG GALAXY A33 5G DUAL SIM BLACK
Customer Cell Phone Number: ***
Customer Email Address ***
Claim authorised for customer, Somelezo Mnyaiza. Store Name, IC MALL OF AFRICA.
Please go to the store where you submitted your claim to receive your “replacement product” as per the claim approval.
NOTE Insurance Excess amount payable in store, when collecting your new device is R599.90.
Abacus Insurance Limited's reply10 Dec 2022, 12:50
Official
Dear Somelezo Mnyaiza & IC MALL OF AFRICA
Customer Claim information:
Claim No: AB-C-***0-1
Approved claim replacement amount: R5999.00
Replacement Item: SAMSUNG GALAXY A33 5G DUAL SIM BLACK
Customer Cell Phone Number: ***
Customer Email Address ***
Claim authorised for customer, Somelezo Mnyaiza. Store Name, IC MALL OF AFRICA.
Please go to the store where you submitted your claim to receive your “replacement product” as per the claim approval.
NOTE Insurance Excess amount payable in store, when collecting your new device is R599.90.