Horrific! Do not use them !

Absolutely terrible. I have never missed a payment never even made a late payment. When it came time to claim there are so many stories about I wasn't paying the right amount but what the worse part is that you have to go into a pep store to make a payment so I should have already known there was an arrears amount. They are now claiming that the premium went up and I wasnt payment the extra R20 for 5 months and also I need to make payment at the end of the month when my granny had passed away at the beginning of the month . I generously went in to the pep store to make payment cause to them its only '340' when I got to the store there was nothing on the system that says there was an increase in Dec 2023 so now explain how an I in arrears I however did make the May payment that was only due at the end of the month. It is now almost 2 months later they asked me to lay a complaint after giving all my proof and they giving me nothing but words saying I have to pay more. It is nearly two weeks and I've heard nothing! I send emails to get no response I call and the lady Akhona is always busy and can't take my call and hasn't called me back. Every conversation we have she has to to and check with her manager and the manager Connie Swart just tells her I have to pay . I haven't gotten to speak to the manager. I haven't recieved and email saying please not you are outstanding an amount pr an email with some proof that I am outstanding payment. I will nit be referring anyone to you but rather telling people never to use your service . This is so horrible! You offer looks appealing just to waste people's time and what seems like a **** !