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Thokozile R
1 reviews | Active since Feb 2023
03 Jan 2024, 10:47
Horrible service
What type of sh*t service is this I'm never ever taking any funeral covers from this company I've lost my mother on the 23rd I put in a claim but when I call they always say stupid things I have submitted document to 2 separate people Dumbi and angel,, so today I call I spoke to dudu who explained that I should have sent the document to the email on the form if only I knew from the begging but the person I spoke to when I first logged a claim mislead me that why I ended up sending to 2 people who were never willing to help this company is something else. I will be sending more documents until I get assisted
Helpful (0)
Replies (7)0
Replies (7)
Abacus Insurance Limited's replyOfficial
03 Jan 2024, 13:22Dear Thokozile Ruth
Thank you for raising your concerns with us.
Please note that a complaints officer will be in touch with you shortly.
Yours Sincerely,
The Complaints Team
Thank you for raising your concerns with us.
Please note that a complaints officer will be in touch with you shortly.
Yours Sincerely,
The Complaints Team
Abacus Insurance Limited's reply03 Jan 2024, 13:22
Official
Dear Thokozile Ruth
Thank you for raising your concerns with us.
Please note that a complaints officer will be in touch with you shortly.
Yours Sincerely,
The Complaints Team
Thank you for raising your concerns with us.
Please note that a complaints officer will be in touch with you shortly.
Yours Sincerely,
The Complaints Team
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Thokozile R's updateReviewer Update
05 Jan 2024, 11:20Still waiting for the payment please
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Thokozile R's update05 Jan 2024, 11:20
Reviewer Update
Still waiting for the payment please
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Thokozile R's updateReviewer Update
05 Jan 2024, 11:25Abacus I just want to say what you are doing to people is unfair no one wait for a claim this long,,, I've seen people complaining about this company how can a claim take this long to process.
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Thokozile R's update05 Jan 2024, 11:25
Reviewer Update
Abacus I just want to say what you are doing to people is unfair no one wait for a claim this long,,, I've seen people complaining about this company how can a claim take this long to process.
Abacus Insurance Limited's replyOfficial
05 Jan 2024, 12:29Dear Thokozile Ruth
Thank you for raising your concerns with us.
Please note that a complaints officer will be in touch with you shortly.
Yours Sincerely,
The Complaints Team
Thank you for raising your concerns with us.
Please note that a complaints officer will be in touch with you shortly.
Yours Sincerely,
The Complaints Team
Abacus Insurance Limited's reply05 Jan 2024, 12:29
Official
Dear Thokozile Ruth
Thank you for raising your concerns with us.
Please note that a complaints officer will be in touch with you shortly.
Yours Sincerely,
The Complaints Team
Thank you for raising your concerns with us.
Please note that a complaints officer will be in touch with you shortly.
Yours Sincerely,
The Complaints Team
Abacus Insurance Limited's replyOfficial
05 Jan 2024, 14:47Dear Thokozile Ruth,
I trust this message finds you well.
Our complaints officer has been attempting to reach you since yesterday concerning your claim. We urge you to check your email correspondence promptly, as you have been notified about a missing document crucial for the processing of your claim.
To ensure the validity and timely processing of your claim, it is imperative that you submit all the required claim documentation at your earliest convenience. Failure to do so may result in delays or, in the worst case, the non-payment of your claim.
Your cooperation in this matter is greatly appreciated.
Yours Sincerely,
The Complaints Team
The Complaints Team
Abacus Insurance Limited's reply05 Jan 2024, 14:47
Official
Dear Thokozile Ruth,
I trust this message finds you well.
Our complaints officer has been attempting to reach you since yesterday concerning your claim. We urge you to check your email correspondence promptly, as you have been notified about a missing document crucial for the processing of your claim.
To ensure the validity and timely processing of your claim, it is imperative that you submit all the required claim documentation at your earliest convenience. Failure to do so may result in delays or, in the worst case, the non-payment of your claim.
Your cooperation in this matter is greatly appreciated.
Yours Sincerely,
The Complaints Team
The Complaints Team
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Thokozile R's updateReviewer Update
10 Jan 2024, 13:27So you are just going to keep quiet about my funeral claim you people are big ****merss
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Thokozile R's update10 Jan 2024, 13:27
Reviewer Update
So you are just going to keep quiet about my funeral claim you people are big ****merss
Abacus Insurance Limited's replyOfficial
08 Feb 2024, 10:44Dear Thokozile,
Thank you for your concerns and Abacus confirms that the matter was resolved on 17/01/2024.
Kind Regards,
The Complaints Team
Thank you for your concerns and Abacus confirms that the matter was resolved on 17/01/2024.
Kind Regards,
The Complaints Team
Abacus Insurance Limited's reply08 Feb 2024, 10:44
Official
Dear Thokozile,
Thank you for your concerns and Abacus confirms that the matter was resolved on 17/01/2024.
Kind Regards,
The Complaints Team
Thank you for your concerns and Abacus confirms that the matter was resolved on 17/01/2024.
Kind Regards,
The Complaints Team