Horrible, ***********, dishonest insurers with very unprofessional service consultants.

I’m actually in disbelief. I lost a device I had insured with these guys (they still debited my account a couple of days ago btw). 2 weeks after complete silence from them I receive an email from a Zanele lady. In the email she said they had been emailing me and had been getting no response from my side. By the way, I check my emails everyday for their correspondence because the cell phone I am currently using is not reliable. I get this Zanele lady to call me back, asked her to forward me the emails she said had been sent to me while I was on the phone. She told me she had been on leave for a week (basically, what emails?). Asked her if she had been trying to get hold of me by phone or by email. Her response was “Yes.” I decided not to repeat myself. She told me to tell her AGAIN how I lost my phone, I did. Asked her what was next. She told me she’s escalating the claim to which I said okay and asked the turnaround time, she told me I’d get an sms on the day. It’s now almost a week after that call, there is no email, no phone call, no SMS, no replacement of claimed goods, just debit orders and vibes. Kind of sad that we need to involve a third party in order for insurance companies to do their part. Horror!!