nX
ntombizanele X
1 reviews | Active since Jan 2019
30 Nov 2022, 12:05
FURIOUS CUSTOMER
I have never experienced such service from an insurance company, i submitted a claim ealier in October and i sent all documents, i followed up 31st of October and they claimed to never received it i resent and they confirmed to receive, till this day , i have not received any feedback and each time i call , i am told the guy who is doing the claims is not in the office, today my calls are not picked up. Hi fi corp should stop promoting this insurance when we buy devices from them, look at us now
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Abacus Insurance Limited's replyOfficial
01 Dec 2022, 08:44 |
Claim authorised for customer, Ntombizanele Xuba. Store Name, HI FI CORP KENILWORTH.
Please go to the store where you submitted your claim to receive your “replacement product” as per the claim approval.
NOTE Insurance Excess amount payable in store, when collecting your new device is R129.90.
With reference to your Policy, your policy allows for only 1 (one) claim for replacement of the original purchase value during the period of cover selected by you in the case of loss, theft or where the “Electronic Equipment” is uneconomical to repair. Your current policy will terminate upon receipt of the new replacement product.
Should you need insurance for your replacement product, please purchase a new insurance cover at the store you are collecting the product from.
The store dealing with your claim must forward to Abacus, via email, a signed document (as processed in store - tax invoice or till slip) indicating your acceptance of the replacement product and collection thereof.
Abacus Insurance Limited's reply01 Dec 2022, 08:44
Official
|
Claim authorised for customer, Ntombizanele Xuba. Store Name, HI FI CORP KENILWORTH.
Please go to the store where you submitted your claim to receive your “replacement product” as per the claim approval.
NOTE Insurance Excess amount payable in store, when collecting your new device is R129.90.
With reference to your Policy, your policy allows for only 1 (one) claim for replacement of the original purchase value during the period of cover selected by you in the case of loss, theft or where the “Electronic Equipment” is uneconomical to repair. Your current policy will terminate upon receipt of the new replacement product.
Should you need insurance for your replacement product, please purchase a new insurance cover at the store you are collecting the product from.
The store dealing with your claim must forward to Abacus, via email, a signed document (as processed in store - tax invoice or till slip) indicating your acceptance of the replacement product and collection thereof.