FUNERAL FRUSTRATION

Policy was purchases from PEP stores, it's the worst when it comes to claiming, I was assisting my aunt and uncle to claim now they are blaming me for taking their money, as a family we are ripped apart, we called in and explained and they sent the forms last week Wednesday, I called on Friday only to find out that my uncle was suppose to submit the claim, we resubmitted Yesteday (Monday) they just sent a text requesting other documents - it's a natural death, all documents were sent, why are they not calling