MP
Mateisi P
1 reviews | Active since Dec 2022
18 Dec 2022, 12:05
Funeral claim
Good day, kindly assist with my claim, I have been waiting for more than a week for a payout. I have sent all the required documents to you and nobody is replying to my emails.
Helpful (0)
Replies (11)0
Replies (11)
Abacus Insurance Limited's replyOfficial
19 Dec 2022, 08:02Dear Claimant,
Your funeral claim AB-C-***9 was declined due to the funeral cover is still in the waiting period.
Should you dispute the outcome, please forward your dispute form that was forwarded to you by our Customer Care Officer, Selby to ***.
Kind Regards
Abacus Life Customer Care
***
Your funeral claim AB-C-***9 was declined due to the funeral cover is still in the waiting period.
Should you dispute the outcome, please forward your dispute form that was forwarded to you by our Customer Care Officer, Selby to ***.
Kind Regards
Abacus Life Customer Care
***
Abacus Insurance Limited's reply19 Dec 2022, 08:02
Official
Dear Claimant,
Your funeral claim AB-C-***9 was declined due to the funeral cover is still in the waiting period.
Should you dispute the outcome, please forward your dispute form that was forwarded to you by our Customer Care Officer, Selby to ***.
Kind Regards
Abacus Life Customer Care
***
Your funeral claim AB-C-***9 was declined due to the funeral cover is still in the waiting period.
Should you dispute the outcome, please forward your dispute form that was forwarded to you by our Customer Care Officer, Selby to ***.
Kind Regards
Abacus Life Customer Care
***
MP
Mateisi P's updateReviewer Update
20 Dec 2022, 13:10I do not understand why it is being declined, I have made six payments to my funeral cover. and one of your consultants advised me that I will be covered from the first payment.
MP
Mateisi P's update20 Dec 2022, 13:10
Reviewer Update
I do not understand why it is being declined, I have made six payments to my funeral cover. and one of your consultants advised me that I will be covered from the first payment.
Abacus Insurance Limited's replyOfficial
20 Dec 2022, 14:50Dear Claimant,
Please forward your completed dispute form of rejected claim to ***
Regards
Abacus Life Customer Care
***
Please forward your completed dispute form of rejected claim to ***
Regards
Abacus Life Customer Care
***
Abacus Insurance Limited's reply20 Dec 2022, 14:50
Official
Dear Claimant,
Please forward your completed dispute form of rejected claim to ***
Regards
Abacus Life Customer Care
***
Please forward your completed dispute form of rejected claim to ***
Regards
Abacus Life Customer Care
***
MP
Mateisi P's updateReviewer Update
20 Dec 2022, 15:44okay I will
MP
Mateisi P's update20 Dec 2022, 15:44
Reviewer Update
okay I will
MP
Mateisi P's updateReviewer Update
28 Dec 2022, 16:55Do you guys cover a person from the first day they sign up with you or from the first payment they made?
MP
Mateisi P's update28 Dec 2022, 16:55
Reviewer Update
Do you guys cover a person from the first day they sign up with you or from the first payment they made?
Abacus Insurance Limited's replyOfficial
29 Dec 2022, 11:26Hi Mateisi,
Please refer to the policy terms and conditions and note that you are covered from the first premium for accidental death whereas there is a 6-month waiting period for natural death.
Kind Regards,
Abacus Life Customer Care
***
Please refer to the policy terms and conditions and note that you are covered from the first premium for accidental death whereas there is a 6-month waiting period for natural death.
Kind Regards,
Abacus Life Customer Care
***
Abacus Insurance Limited's reply29 Dec 2022, 11:26
Official
Hi Mateisi,
Please refer to the policy terms and conditions and note that you are covered from the first premium for accidental death whereas there is a 6-month waiting period for natural death.
Kind Regards,
Abacus Life Customer Care
***
Please refer to the policy terms and conditions and note that you are covered from the first premium for accidental death whereas there is a 6-month waiting period for natural death.
Kind Regards,
Abacus Life Customer Care
***
MP
Mateisi P's updateReviewer Update
29 Dec 2022, 11:50Yesterday one of your consultants failed to explain that to me. so what you are saying on the 25th of June 2022 where the first payment was made I was covered for accidental death only, then on the 25th of July 2022 - second payment I was then covered for Natural death?
is that what you are saying?
is that what you are saying?
MP
Mateisi P's update29 Dec 2022, 11:50
Reviewer Update
Yesterday one of your consultants failed to explain that to me. so what you are saying on the 25th of June 2022 where the first payment was made I was covered for accidental death only, then on the 25th of July 2022 - second payment I was then covered for Natural death?
is that what you are saying?
is that what you are saying?
MP
Mateisi P's updateReviewer Update
29 Dec 2022, 11:54Can you please send me your Policy terms and conditions.
MP
Mateisi P's update29 Dec 2022, 11:54
Reviewer Update
Can you please send me your Policy terms and conditions.
Abacus Insurance Limited's replyOfficial
02 Jan 2023, 11:29Hi Mateisi,
Policy documents have been emailed as per your request.
Kind Regards,
Abacus Life Customer Care
***
Policy documents have been emailed as per your request.
Kind Regards,
Abacus Life Customer Care
***
Abacus Insurance Limited's reply02 Jan 2023, 11:29
Official
Hi Mateisi,
Policy documents have been emailed as per your request.
Kind Regards,
Abacus Life Customer Care
***
Policy documents have been emailed as per your request.
Kind Regards,
Abacus Life Customer Care
***
MP
Mateisi P's updateReviewer Update
05 Jan 2023, 16:35Thank you very much for your assistance
MP
Mateisi P's update05 Jan 2023, 16:35
Reviewer Update
Thank you very much for your assistance
Abacus Insurance Limited's replyOfficial
07 Feb 2023, 10:47Dear Matesi,
Abacus Life is pleased to have resolved your inquiry.
Regards
Abacus Life Customer Care
***
Abacus Life is pleased to have resolved your inquiry.
Regards
Abacus Life Customer Care
***
Abacus Insurance Limited's reply07 Feb 2023, 10:47
Official
Dear Matesi,
Abacus Life is pleased to have resolved your inquiry.
Regards
Abacus Life Customer Care
***
Abacus Life is pleased to have resolved your inquiry.
Regards
Abacus Life Customer Care
***