LS
Lenay S

1 reviews | Active since Jan 2021

02 Nov 2023, 16:33

Funeral claim

If i could rate you guys a 0, I would have done that.

Funeral arrangements on its own is stressful, we honestly don't need to be given the run around by a company that's nit doing what they're supposed to be doing. I've been calling and following up on empty promises.... Nothing concrete comes from any of those conversations I've had.... Its been 4 days and no pay out as yet. No can one can tell me why there's a delay with the cliam assessment, no correspondence whatsoever.... This is my second complaint.... Nothing good came from the first complaint, I'm still waiting for feedback, its been 3 hours already.

I regret signing up with Abacus. I would not advise anyone else to sign up....... The most pathetic service I've ever received.

0
Replies (1)
Abacus Insurance Limited
Abacus Insurance Limited's reply03 Nov 2023, 09:18
Official
 Dear Lenay

Thank you for raising your concerns with us.

Please note that a complaint officer will be in touch with you shortly.

Yours Sincerely,
The Complaints Team