Funeral claim

I am so disappointed in Abacus, I have submitted a funeral claim in Friday 12 January 2024. I received an email back tobsay that they have received my documents and that payments already went out that Friday. Monday 15 January 2024 at 11h44 I received an sms stating they received my claim. Thereafter I called they keep on telling me my claim is in the final stages and I will get an sms or they will call me. 16 January 2024 when I called, they told me if I did not get my cash pay out they communicate tomorrow seeing that the assessors already left. They don't communicate to say how far the claim is, I had to call them. Without any luck. 16 ajanuary 2024 and my claim was still not finalized.