Frustrated with the service

Item: Abacus Insurance Limited
Rating: 1
Author: Nonhlanhla M

I should’ve taken insurance with this company it’s almost a month without a phone with no proper feedback 😭. Everytime I call I always get the same response.

Helpful (0)

Replies (3)

Abacus Insurance Limited's replyOfficial

20 Jan 2025, 07:43

Good day Nonhlanhla,

Thank you for sharing your concerns with us. Please note that a complaint officer will be in touch with you.

Kind Regards,
The Complaints Team

Abacus Insurance Limited's reply20 Jan 2025, 07:43

Official

Good day Nonhlanhla,

Thank you for sharing your concerns with us. Please note that a complaint officer will be in touch with you.

Kind Regards,
The Complaints Team

Nonhlanhla M's updateReviewer Update

20 Jan 2025, 18:56

Hello, I finally got an sms that my claim was approved after the whole month but at last I can breathe. Went to the store today they said they will call me tomorrow and notify me if the have stock.

Nonhlanhla M's update20 Jan 2025, 18:56

Reviewer Update

Hello, I finally got an sms that my claim was approved after the whole month but at last I can breathe. Went to the store today they said they will call me tomorrow and notify me if the have stock.

Abacus Insurance Limited's replyOfficial

21 Jan 2025, 13:28

Good day Nonhlanhla,

Thank you for sharing and again we apologise for the inconvenience,

Kind Regards,
The Complaints Team

Abacus Insurance Limited's reply21 Jan 2025, 13:28

Official

Good day Nonhlanhla,

Thank you for sharing and again we apologise for the inconvenience,

Kind Regards,
The Complaints Team