zZ
zanele Z
1 reviews | Active since Jan 2020
06 Oct 2023, 10:30
FRUSTRATED CUSTOMER!!!
So how long does Abacus take to register a claim, Its been 3 days now nobody has said anything and when I call no one knows anything about my claim...THIS IS REALLY FRUSTRATING
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Replies (3)0
Replies (3)
Abacus Insurance Limited's replyOfficial
06 Oct 2023, 10:42Good day Zanele
We apologise for the inconvenience
A Complaints officer will be in contact with you shortly.
The Complaints Team
We apologise for the inconvenience
A Complaints officer will be in contact with you shortly.
The Complaints Team
Abacus Insurance Limited's reply06 Oct 2023, 10:42
Official
Good day Zanele
We apologise for the inconvenience
A Complaints officer will be in contact with you shortly.
The Complaints Team
We apologise for the inconvenience
A Complaints officer will be in contact with you shortly.
The Complaints Team
zZ
zanele Z's updateReviewer Update
11 Oct 2023, 12:30So on Friday after writing my review a person by the name of Emily promised to call me on Monday to give me feedback. Its Wednesday today still no call from her. I called the insurance company again today they told me the claim is with the supervisor, so I asked them to copy me in the emails sent out to the supervisor, It turns out my claim is R18499 while I insured my phone for R24999??????
zZ
zanele Z's update11 Oct 2023, 12:30
Reviewer Update
So on Friday after writing my review a person by the name of Emily promised to call me on Monday to give me feedback. Its Wednesday today still no call from her. I called the insurance company again today they told me the claim is with the supervisor, so I asked them to copy me in the emails sent out to the supervisor, It turns out my claim is R18499 while I insured my phone for R24999??????
Abacus Insurance Limited's replyOfficial
11 Oct 2023, 14:15Good day Zanele
We apologise for the inconvenience
A Complaints officer will be in contact with you shortly.
The Complaints Team
We apologise for the inconvenience
A Complaints officer will be in contact with you shortly.
The Complaints Team
Abacus Insurance Limited's reply11 Oct 2023, 14:15
Official
Good day Zanele
We apologise for the inconvenience
A Complaints officer will be in contact with you shortly.
The Complaints Team
We apologise for the inconvenience
A Complaints officer will be in contact with you shortly.
The Complaints Team