NM
Nomsa M
1 reviews | Active since Nov 2014
27 Mar 2023, 17:07
Feedback
I'm really frustrated and thought you work as quickly as vodacom, I lost my phone and it has everything regarding my work stuff, i took off today as I couldn't even go to work, kindly assist me, my claim Ref is AB-C-***9. I need my phone to put food on my table and now I can't do anything.
Helpful (0)
Replies (9)0
Replies (9)NM
Nomsa M's updateReviewer Update
27 Mar 2023, 17:10I was on the phone with some lady just before they close at 5pm, she said she will call me back, I'm busy following up as I am really frustrated and desperate.
NM
Nomsa M's update27 Mar 2023, 17:10
Reviewer Update
I was on the phone with some lady just before they close at 5pm, she said she will call me back, I'm busy following up as I am really frustrated and desperate.
Abacus Insurance Limited's replyOfficial
28 Mar 2023, 07:01Dear Claimant
Abacus would like to sincerely apologize for the delay in processing your claim. I have forwarded to the relevant department and will provide feedback shortly.
Regards
Abacus Insurance Customer Care
***
Abacus would like to sincerely apologize for the delay in processing your claim. I have forwarded to the relevant department and will provide feedback shortly.
Regards
Abacus Insurance Customer Care
***
Abacus Insurance Limited's reply28 Mar 2023, 07:01
Official
Dear Claimant
Abacus would like to sincerely apologize for the delay in processing your claim. I have forwarded to the relevant department and will provide feedback shortly.
Regards
Abacus Insurance Customer Care
***
Abacus would like to sincerely apologize for the delay in processing your claim. I have forwarded to the relevant department and will provide feedback shortly.
Regards
Abacus Insurance Customer Care
***
NM
Nomsa M's updateReviewer Update
28 Mar 2023, 14:25Still waiting for a call back or SOME sort of feedback, till now, no communication, NOTHING!!!
NM
Nomsa M's update28 Mar 2023, 14:25
Reviewer Update
Still waiting for a call back or SOME sort of feedback, till now, no communication, NOTHING!!!
Abacus Insurance Limited's replyOfficial
28 Mar 2023, 15:14Dear Claimant, Nomsa,
Abacus Insurance apologizes for the delay and informs you that our Claims Officer, Nonhlanhla Mdlolo, will contact you to update you on the status of your claim.
Should you wish to follow up, you are welcome to forward communications directly to her,***.
Kind Regards
Abacus Insurance Customer Care
***
Abacus Insurance apologizes for the delay and informs you that our Claims Officer, Nonhlanhla Mdlolo, will contact you to update you on the status of your claim.
Should you wish to follow up, you are welcome to forward communications directly to her,***.
Kind Regards
Abacus Insurance Customer Care
***
Abacus Insurance Limited's reply28 Mar 2023, 15:14
Official
Dear Claimant, Nomsa,
Abacus Insurance apologizes for the delay and informs you that our Claims Officer, Nonhlanhla Mdlolo, will contact you to update you on the status of your claim.
Should you wish to follow up, you are welcome to forward communications directly to her,***.
Kind Regards
Abacus Insurance Customer Care
***
Abacus Insurance apologizes for the delay and informs you that our Claims Officer, Nonhlanhla Mdlolo, will contact you to update you on the status of your claim.
Should you wish to follow up, you are welcome to forward communications directly to her,***.
Kind Regards
Abacus Insurance Customer Care
***
NM
Nomsa M's updateReviewer Update
28 Mar 2023, 15:16I have been calling since yesterday with no update, they have promising me they will call back, when we take the insurance you promising many things that is not real, this is really frustrating
NM
Nomsa M's update28 Mar 2023, 15:16
Reviewer Update
I have been calling since yesterday with no update, they have promising me they will call back, when we take the insurance you promising many things that is not real, this is really frustrating
NM
Nomsa M's updateReviewer Update
28 Mar 2023, 22:02I have emailed proof of purchase, hopefully I will get assistance, as tomorrow is another day without going to work. I have send it to Nonhlanhla.
NM
Nomsa M's update28 Mar 2023, 22:02
Reviewer Update
I have emailed proof of purchase, hopefully I will get assistance, as tomorrow is another day without going to work. I have send it to Nonhlanhla.
Abacus Insurance Limited's replyOfficial
29 Mar 2023, 12:46 Dear Claimant,
REPLACEMENT Claim information: Claim No: AB-C-***9 - Approved claim replacement .Replacement Item: APPLE IPHONE 13 PRO MAX 512GB S8
Claim authorized for customer, NOMSA MOSES Store Name, IC WONDERPARK. Please go to the store where you submitted your claim to receive your “replacement product” as per the claim approval. NOTE Insurance Excess amount payable in store, when collecting your new device is R 1500.00.
Regards
Abacus Insurance Customer Care
***
REPLACEMENT Claim information: Claim No: AB-C-***9 - Approved claim replacement .Replacement Item: APPLE IPHONE 13 PRO MAX 512GB S8
Claim authorized for customer, NOMSA MOSES Store Name, IC WONDERPARK. Please go to the store where you submitted your claim to receive your “replacement product” as per the claim approval. NOTE Insurance Excess amount payable in store, when collecting your new device is R 1500.00.
Regards
Abacus Insurance Customer Care
***
Abacus Insurance Limited's reply29 Mar 2023, 12:46
Official
Dear Claimant,
REPLACEMENT Claim information: Claim No: AB-C-***9 - Approved claim replacement .Replacement Item: APPLE IPHONE 13 PRO MAX 512GB S8
Claim authorized for customer, NOMSA MOSES Store Name, IC WONDERPARK. Please go to the store where you submitted your claim to receive your “replacement product” as per the claim approval. NOTE Insurance Excess amount payable in store, when collecting your new device is R 1500.00.
Regards
Abacus Insurance Customer Care
***
REPLACEMENT Claim information: Claim No: AB-C-***9 - Approved claim replacement .Replacement Item: APPLE IPHONE 13 PRO MAX 512GB S8
Claim authorized for customer, NOMSA MOSES Store Name, IC WONDERPARK. Please go to the store where you submitted your claim to receive your “replacement product” as per the claim approval. NOTE Insurance Excess amount payable in store, when collecting your new device is R 1500.00.
Regards
Abacus Insurance Customer Care
***
NM
Nomsa M's updateReviewer Update
31 Mar 2023, 13:24Thank you so much for your quick assistance and prioritising your clients, keep it up.
NM
Nomsa M's update31 Mar 2023, 13:24
Reviewer Update
Thank you so much for your quick assistance and prioritising your clients, keep it up.
Abacus Insurance Limited's replyOfficial
31 Mar 2023, 13:54Dear Nomsa,
Abacus Insurance is dedicated to meeting the needs and requirements of our policyholders.
Kind Regards
Abacus Insurance Customer Care
***4
Abacus Insurance is dedicated to meeting the needs and requirements of our policyholders.
Kind Regards
Abacus Insurance Customer Care
***4
Abacus Insurance Limited's reply31 Mar 2023, 13:54
Official
Dear Nomsa,
Abacus Insurance is dedicated to meeting the needs and requirements of our policyholders.
Kind Regards
Abacus Insurance Customer Care
***4
Abacus Insurance is dedicated to meeting the needs and requirements of our policyholders.
Kind Regards
Abacus Insurance Customer Care
***4