EA
Emmanuel A
1 reviews | Active since Jun 2019
13 Sept 2021, 16:44
EXTREMELY POOR SERVICE WITH RUDE AGENTS
Extremely poor services, Not even sure if that is a service. Its been 2 weeks now trying to get a claim of which i have been paying for, I call and all am told by some rude agents is that it is in progress and they cant give me anymore information. These call center people are very very rude and they literally put me on hold for 18 MINUTS of which I had to eventually drop the call.
I am not sure why its so difficult to claim something you have been paying for, let alone comprehensive insurance
Helpful (0)
Replies (3)0
Replies (3)
Abacus Insurance Limited's replyOfficial
14 Sept 2021, 12:48Abacus Insurance apologize for the delay in finalsing your claim.
You will receive a notification today from Claims department regarding your claim.
You will receive a notification today from Claims department regarding your claim.
Abacus Insurance Limited's reply14 Sept 2021, 12:48
Official
Abacus Insurance apologize for the delay in finalsing your claim.
You will receive a notification today from Claims department regarding your claim.
You will receive a notification today from Claims department regarding your claim.
EA
Emmanuel A's updateReviewer Update
17 Sept 2021, 15:26I still have not received my replacement device after getting an sms that my claim has been approved and i must visit store to collect
I contacted store to be told they will get back to me which no one did
I here at store now and I am being told I can only get my device next week. HOW ON EARTH IS THIS A PROPER SERVICE.
THE STORE IS EVEN CLUELESS AS TO WHAT IS HAPPENING.
I contacted store to be told they will get back to me which no one did
I here at store now and I am being told I can only get my device next week. HOW ON EARTH IS THIS A PROPER SERVICE.
THE STORE IS EVEN CLUELESS AS TO WHAT IS HAPPENING.
EA
Emmanuel A's update17 Sept 2021, 15:26
Reviewer Update
I still have not received my replacement device after getting an sms that my claim has been approved and i must visit store to collect
I contacted store to be told they will get back to me which no one did
I here at store now and I am being told I can only get my device next week. HOW ON EARTH IS THIS A PROPER SERVICE.
THE STORE IS EVEN CLUELESS AS TO WHAT IS HAPPENING.
I contacted store to be told they will get back to me which no one did
I here at store now and I am being told I can only get my device next week. HOW ON EARTH IS THIS A PROPER SERVICE.
THE STORE IS EVEN CLUELESS AS TO WHAT IS HAPPENING.
Abacus Insurance Limited's replyOfficial
18 Oct 2021, 14:55 Abacus Insurance apologize for the delay in finalizing your claim.
The store has confirmed you have collected a replacement product.
The store has confirmed you have collected a replacement product.
Abacus Insurance Limited's reply18 Oct 2021, 14:55
Official
Abacus Insurance apologize for the delay in finalizing your claim.
The store has confirmed you have collected a replacement product.
The store has confirmed you have collected a replacement product.