jR
jennifer R
1 reviews | Active since Sept 2014
19 Nov 2022, 17:49
Does any one know if Abacus is a **** or what is happening with cellphone claims
WOW..ITS IS TRULY SAD TO SEE SO MANY COMPLAINTS..I LOST MY HANDSET ALSO ON THE 17/10/2022 I AM STILL WAITING.Itumeleng Moumakwa at Wonderboom Junction has tried to update me once...guess he is the only one trying.And theres Angel who has since said i should call backafter a week,I am more than one month without my work tool entering a busy season of which i need my device as a matter of urgency. I am worried seeing so many complaints and no compliment..Abacus please read through your replacement policy ...you are failing people who bought your product at ease and it is now a rough ride to get our claims processed.Angel said theres system migration and i do not understand why it should inconvenience our lives. I demand a replacement ,an courtesy call with an apology...Abacus must fullfill
Helpful (0)
Replies (3)0
Replies (3)
Abacus Insurance Limited's replyOfficial
21 Nov 2022, 08:54Dear Claimant,
Abacus Insurance sincerely apologize for the delay and have escalated your claim complaint to Claims Management.
Abacus Insurance Customer Care
***
Abacus Insurance sincerely apologize for the delay and have escalated your claim complaint to Claims Management.
Abacus Insurance Customer Care
***
Abacus Insurance Limited's reply21 Nov 2022, 08:54
Official
Dear Claimant,
Abacus Insurance sincerely apologize for the delay and have escalated your claim complaint to Claims Management.
Abacus Insurance Customer Care
***
Abacus Insurance sincerely apologize for the delay and have escalated your claim complaint to Claims Management.
Abacus Insurance Customer Care
***
jR
jennifer R's updateReviewer Update
21 Nov 2022, 17:46Thank you Simphiwe Ndlovu,I am quite disappointed with the email sent to Itumeleng,Angel confirm that the claim is being registered i do not understand while do we have to start over,i expected a phone call not this.
The turn around time said % days its one month over due.Please give me a solid response not paper trail tracing
The turn around time said % days its one month over due.Please give me a solid response not paper trail tracing
jR
jennifer R's update21 Nov 2022, 17:46
Reviewer Update
Thank you Simphiwe Ndlovu,I am quite disappointed with the email sent to Itumeleng,Angel confirm that the claim is being registered i do not understand while do we have to start over,i expected a phone call not this.
The turn around time said % days its one month over due.Please give me a solid response not paper trail tracing
The turn around time said % days its one month over due.Please give me a solid response not paper trail tracing
Abacus Insurance Limited's replyOfficial
23 Nov 2022, 13:51Dear JENNIFER RAMELA & IC WONDERBOOM JUNCTION
Customer REPLACEMENT Claim information:
Claim No: ***
Approved claim replacement amount: R3599.00
Replacement Item: XIAOMI REDMI 9T 128GB CARBON GRAY
Customer Cell Phone Number: ***
Claim authorised for customer, Dear JENNIFER RAMELA . Store Name, IC WONDERBOOM JUNCTION.
Please go to the store where you submitted your claim to receive your “replacement product” as per the claim approval.
NOTE Insurance Excess amount payable in store, when collecting your new device is R359.90.
With reference to your Policy, your policy allows for only 1 (one) claim for replacement of the original purchase value during the period of cover selected by you in the case of loss, theft or where the “Electronic Equipment” is uneconomical to repair. Your current policy will terminate upon receipt of the new replacement product.
Should you need insurance for your replacement product, please purchase a new insurance cover at the store you are collecting the product from.
The store dealing with your claim must forward to Abacus, via email, a signed document (as processed in store - tax invoice or till slip) indicating your acceptance of the replacement product and collection thereof.
Should the store need to confirm the in-store process for an authorized claim, the store representative would need to access the “Policy & Procedures Document (CR-005-P)” as applicable to both HiFi Corp and Incredible Connection.
Kind regards
Abacus Claims Department
Abacus Insurance Limited's reply23 Nov 2022, 13:51
Official
Dear JENNIFER RAMELA & IC WONDERBOOM JUNCTION
Customer REPLACEMENT Claim information:
Claim No: ***
Approved claim replacement amount: R3599.00
Replacement Item: XIAOMI REDMI 9T 128GB CARBON GRAY
Customer Cell Phone Number: ***
Claim authorised for customer, Dear JENNIFER RAMELA . Store Name, IC WONDERBOOM JUNCTION.
Please go to the store where you submitted your claim to receive your “replacement product” as per the claim approval.
NOTE Insurance Excess amount payable in store, when collecting your new device is R359.90.
With reference to your Policy, your policy allows for only 1 (one) claim for replacement of the original purchase value during the period of cover selected by you in the case of loss, theft or where the “Electronic Equipment” is uneconomical to repair. Your current policy will terminate upon receipt of the new replacement product.
Should you need insurance for your replacement product, please purchase a new insurance cover at the store you are collecting the product from.
The store dealing with your claim must forward to Abacus, via email, a signed document (as processed in store - tax invoice or till slip) indicating your acceptance of the replacement product and collection thereof.
Should the store need to confirm the in-store process for an authorized claim, the store representative would need to access the “Policy & Procedures Document (CR-005-P)” as applicable to both HiFi Corp and Incredible Connection.
Kind regards
Abacus Claims Department