SM
Sandile M
1 reviews | Active since May 2021
17 May 2021, 10:09
Dishonest Delivery Time, No communication, Making it difficult to trust this insurance company
I took my cell phone in at the Incredible Connection I bought it from at The Gleen Mall around the 12th of April 2021 because the screen had a horrible crack. After weeks of silence, I received a notification confirming my repair that was on the 21st of April. It is the 17th of May and I'm so confused and annoyed by this because I have not been receiving any updates or anything. I am really puzzled by this process it is very difficult to trust an insurance company that does not update you or delivers your possessions on time. This is very frustrating.
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Replies (5)0
Replies (5)
Abacus Insurance Limited's replyOfficial
17 May 2021, 16:00Dear Sandile,
Abacus Insurance would like to confirm the cell phone repair what authorise by Abacus Insurance; therefore please be so kind to follow up the store whether your phone is ready for collection.
Abacus Insurance would like to confirm the cell phone repair what authorise by Abacus Insurance; therefore please be so kind to follow up the store whether your phone is ready for collection.
Abacus Insurance Limited's reply17 May 2021, 16:00
Official
Dear Sandile,
Abacus Insurance would like to confirm the cell phone repair what authorise by Abacus Insurance; therefore please be so kind to follow up the store whether your phone is ready for collection.
Abacus Insurance would like to confirm the cell phone repair what authorise by Abacus Insurance; therefore please be so kind to follow up the store whether your phone is ready for collection.
SM
Sandile M's updateReviewer Update
17 May 2021, 17:18I do not understand this reply, Is the cell phone ready for collection?
SM
Sandile M's update17 May 2021, 17:18
Reviewer Update
I do not understand this reply, Is the cell phone ready for collection?
Abacus Insurance Limited's replyOfficial
17 May 2021, 17:47Dear Sandile,
I shall re-confirm with Claims Manasgement tomorrow.
I shall re-confirm with Claims Manasgement tomorrow.
Abacus Insurance Limited's reply17 May 2021, 17:47
Official
Dear Sandile,
I shall re-confirm with Claims Manasgement tomorrow.
I shall re-confirm with Claims Manasgement tomorrow.
SM
Sandile M's updateReviewer Update
17 May 2021, 18:24Okay, Thank You, Please Do.
SM
Sandile M's update17 May 2021, 18:24
Reviewer Update
Okay, Thank You, Please Do.
Abacus Insurance Limited's replyOfficial
18 May 2021, 13:08Claim authorised for customer, REBAONE SEELE. Store Name, IC THE GLEN.
Please go to the store where you submitted your claim to receive your “replacement product” as per the claim approval.
NOTE Insurance Excess amount payable in store, when collecting your new device is R399.90.
Abacus Insurance Limited's reply18 May 2021, 13:08
Official
Claim authorised for customer, REBAONE SEELE. Store Name, IC THE GLEN.
Please go to the store where you submitted your claim to receive your “replacement product” as per the claim approval.
NOTE Insurance Excess amount payable in store, when collecting your new device is R399.90.