Disgusting service

I’ve had a policy with abacus since 2018. I’ve been calling this insurance provider since then to add a spouse onto the policy. I’ve been sent from pillar to post to add my spouse,to date I have not been able to. I keep calling this company repeatedly with no outcome that’s favourable to me. Instead I keep getting consultants that promise to call back and they just blatantly don’t. I don’t know the legitimacy of the insurance company but I wouldn’t recommend it to anyone else. Their after sale service is pathetic. From reception right through to each and every one department they have. I’m tying this mail on the phone with an employee at reception and she’s just put me on hold for probably the last 10 minutes. These people have no sense of personnel etiquette what so ever. From Speaking to Lungile Gama to speaking to Lindiwe and Sizake who hang up on clients while being placed on hold. I have never in my life experiments such disgusting service. Such bull**** shouldn’t be permitted to operate. I can only but imagine wat their service is like when one has a claim to make.