Disgusted and Disappointed

On the 11 of Feb 2022, I received 2 separate sms's about my 3 policies that I have had for over 2 years with Abacus saying that my funeral policies will be double debited at the end of February. To my shock I then called their customer services hotline ***(14:40pm)to find out as to why this is the case as my policies have been up to date. I spoke to someone that told me they don't know why would they double debit my account as it is up to date on their side and they went to further assure me that this will not happen. 25th of February I was double. I took it upon myself to call and find out again why this is(13:30)pm. I have been waiting for a call back from the manager since then, I called Monday(13:00 and 15:16pm) , Yesterday(15:20pm) and Today(12:44pm). The managers are forever not available and I am still without answers. To put a spanner in the works. My other policy shows that I am going to pay via paypal, How on earth am i going to pay via paypal if I have given you my banking details and you have been debiting my account for over 2 years. This is very concerning because a funeral policy if very important, if such silly mistakes happen now, God forbid should my family have to claim.