Delay in a Claim - With No Reason

I put in a claim on the 31st of August with Abacus, till to date it has not been processed. I supp**** all the documents as request. Today the 7th of August I called in for them to send me from pillar to post then send me a letter saying "We have assessed your claim and wish to inform you that payment of the claim has not been released due to the discrepancy of information, which is being viewed. Our decision on the claim will be communicated to you within thirty (30) business days of this letter." I spoke to Mthokozisi on the 31st who said all the documents are in order. Spoke to Khaya in this week and stated documents have been received and they are going to process payment, Spoke to Angel also who said documents are with management (Certified ID and Certified Death Certificate). Funeral has passed and I had to loan elsewhere to get the service done.