Declined funeral policy

I can confirm i have recieved a call this morning from someone in complaints department, she said they are busy reviewing my claim. More than anything the disappointment and ill treatment in the pass few you day is beyond measures. The enxiety i had after I had spoken with cheeky Zanele from claim people who works Abacus are not train for people who grieving its like they run a ****a shop. Thank God I was at work someone offered me with something sweet so that i can be better. What i am saying people treat people with respect and dignity in their grieving time, I hope i was the last person to be treated like that, and the company can do better as i see lots on complaints here on this app. We are going througn the most to be dealing with such people who do not relate with people's problems.

I am awaiting for the call as i was promised.

Yhuuuu guys I am going crazy here been trying to contact Abacus after the call I got this morning, I thought by now they would have called. I just called again and been told that I must wait for 48 hrs and the worst part is that you cannot be transferred to the person whom you want to talk to. The 48hrs is how long when i am going home tomorrow for the funeral saturday as stated on the documents I sent last week. This is weighing on me too much, I do not know if you guys can relate to the level of stress that I am going through, my uncle did not have funeral policies and now this. Can someone call me with before the end of business today because I know your operating hours are 9-5. I can literally colapse any moment with stress I have because of what your are doing to me, I can hardly leave my phone without worrying that I am missing a call from you guys but knowing very well that I will not get nor hear anything from you guys. If I do not get not hear anything from you guys I will escalate the matter at hand I cannot go home with empty handed.

Still waiting for the call

I have been waiting for the call and the time is not on my side, will transfer the corpse to your office to bury him yourself because really today is the thursday and i submited the claim thursday.

I just receved a call from Nelisiwe from confirming that indeed my claim was denied, however their reason was the police was cancelled due to non payment. When i called before I made a payment I was told that my policy was active now all of the sudden it was not active. I will definately contact Ambusdman, why take my payment if the policy has lasped?

When are reverting? What investigation are you going to do now? whilst waiting for you will also excalate the matter to ambudsman because you do not really "rever back" unless we haunder you will calls

I recieved the hence I mentioned that Nelisiwe from complaints department called, However my question still stands when did it lapse? because when i was talking with Meluleki on 28th August 2023 the policy was active and it was confirmed that you recieved my payment. Nonetheless i have escalated the matter with Legal wise and forwarded the complaint to Ombudsman as well.

As you were busy conducting this interview non of you contacted to ask me anything you just concluded on you own, also for feedback I had to call back and forth and dealt with different rude call centre assistance. Did you atleast listen to the recordings? Is their interaction us (clients) meet the standard of your company? I am beyond disgusted with your service

I thought by now i would have atleast recieved a call from you but still nothing......