1 reviews | Active since Mar 2018
Death claim not paid: 010i-006413
My family and I lodged a death claim last Tuesday (05 July 2022) and till today (11 July 2022) no payment has been effected in almost a week.
We lost our grandmother and this has been a stressful emotionally and we did not expect to be stressful financially as well.
Due to this, we could not proceed to make funeral arrangements, we had to postpone the intended funeral date as my family is not in a position to make alternative financial arrangements.
We did not receive feedback on whether or not the claim has been approved or if additional documentation is required, which we expected after submission of claim. We then had to call countless times to ask for the status of our claim.
On Thursday, we were told that the payment will be effected either on Friday or Saturday and we waited both days and no feedback was received and on both days we called and emailed and no response was received.
Again, this morning, being a 6th day after we lodged the claim, we called an emailed and finally spoke to the consultant that we initially spoke with and he advised that he was not at work the past few days, and therefore could not assist in the finalisation of our claim and that today he will process the claim.
This of course is not acceptable as someone else should have been able to process the claim in his absence and also proves that the consultant we spoke with on Thursday **** to us and said the claim has been processed and we should expect the payment between Friday and Saturday leading us to wait for money that would not come.
We really need the payment to be effected today as it has been a while since my grandmothers passing and the family needs to have the funeral and move on from this stressful situation.
Abacus Life sincerely apologize for the delay of beneficiary funds not released timeously. Claims Officer will be in contact with you to confirm funds have been released.
Regards
Abacus Life Customer Care
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Abacus Life sincerely apologize for the delay of beneficiary funds not released timeously. Claims Officer will be in contact with you to confirm funds have been released.
Regards
Abacus Life Customer Care
***
PLEASE FACILITATE A FAST PAYMENT PROCESS, WE HAVE ALREADY WAITED 24 TO 48 HOURS, WE CANNOT DO IT AGAIN, WE NEED THE MONEY TODAY, WE CANNOT SET A FUNERAL DATE WITH THE HOPE THAT YOU WILL MAKE THE PAYMENT IN THE SAID TIME, AS HISTORY INDICATE THAT WE CANNOT EXPECT TO BE TREATED FAIRLY BY ABACUS AND THUS WE CANNOT TRUST THAT YOU WILL KEEP YOUR WORD.
PLEASE FACILITATE A FAST PAYMENT PROCESS, WE HAVE ALREADY WAITED 24 TO 48 HOURS, WE CANNOT DO IT AGAIN, WE NEED THE MONEY TODAY, WE CANNOT SET A FUNERAL DATE WITH THE HOPE THAT YOU WILL MAKE THE PAYMENT IN THE SAID TIME, AS HISTORY INDICATE THAT WE CANNOT EXPECT TO BE TREATED FAIRLY BY ABACUS AND THUS WE CANNOT TRUST THAT YOU WILL KEEP YOUR WORD.
My family is in town literally waiting for the payment so they can proceed with the arrangements.
We are having to resort to alternative arrangements now, Thank you Abacus, now we have to change my grandmothers Casket to a normal coffin, change the the tombstone and make loan applications so we can have money for the items we had planned would be covered by this policy, this is not the kind of send off we wanted for our grandmother but because we trusted the Company now this is where we are (bear in mind my grandmother made sure that all premiums were up to date over the years). I do not wish this kind of treatment to anyone, suffering a loss of loved and having to battle to get the claim pay out so you can send your love in manner that will bring you peace.
To think I used to advocate for this insurance to my other friends and family and asked them to join as it seemed reasonable.
My family is in town literally waiting for the payment so they can proceed with the arrangements.
We are having to resort to alternative arrangements now, Thank you Abacus, now we have to change my grandmothers Casket to a normal coffin, change the the tombstone and make loan applications so we can have money for the items we had planned would be covered by this policy, this is not the kind of send off we wanted for our grandmother but because we trusted the Company now this is where we are (bear in mind my grandmother made sure that all premiums were up to date over the years). I do not wish this kind of treatment to anyone, suffering a loss of loved and having to battle to get the claim pay out so you can send your love in manner that will bring you peace.
To think I used to advocate for this insurance to my other friends and family and asked them to join as it seemed reasonable.
Abacus Life Claims Management will be in contact with you.
Abacus Life sincerely apologize for the inconvenience in this matter.
Regards
Abacus Life Customer Care
***
Abacus Life Claims Management will be in contact with you.
Abacus Life sincerely apologize for the inconvenience in this matter.
Regards
Abacus Life Customer Care
***