Complaint

I lodged a claim on the 30th of October and was told that my claim will be paid out max 5 days....then 7 days later I am demanded a letter of ITC confirmation which was not requested on the first day when I asked for the claim forms for a lost/****** phone which has cost a delay, I have been emailing their claim office Tshepo Nhlapo with no response between yesterday and today. When I call their landline tollfree number it always says line busy. I was once assisted by Akhona Mgidi who was a great help but due to me having no phone I stated even the day I lodged the claim that I do not have a phone for call purposes that they should email me on the process even send me the proof of payment. to this day the Officer has not returned to my emails. I love Abacus it was not my first time claiming but such behavior is one I am not going to tolerate or take lite, we as clients pay in time so to not experience such headache...can the company get back to me before the end of business today (4pm)