Complain about insurance claim

Hi All

My name is Erick and i'm writing this complain about claim number *** that was lodged by my fiancée for tablet that was bought for my son in December 2019. The tablet is damaged and we went to HI-fi corperation at Carnival Mall to notify them as insurance was paid when we were buying 2 Lenovo tablets. Claim was lodged by my fiancee Celiwe Nkosi Id: *** in 21/08/2020 and to date we did not receive any feedback from abovementioned insurance. When we sent follow up emails, we get automatic reply that they'll attend to our claim soon as your email has been forwarded to claim officer. All required documents and information required were sent to them but their responds is the same. We now feel that Hi-Fi did not provide us with reliable insurance as they not updating us with anything. Should we knew that the Abacus Insurance Limited company is not reliable we wouldn't proceed with the purchase and insuring the gadgets with them.

Abacus Insurance Limited should do the right thing to contact me on *** or Fiancee on *** to process our claim or tell us if it was a waste of time and money to do business with them.

I think Abacus Insurance Limited is just the **** to make quick money though other people are suffering.

Abacus Insurance Limited can i get feedback on abovementioned claim PLEASE.

Regards Erick Rahlagane Celiwe Nkosi