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JC
Jabulani C

1 reviews | Active since Nov 2023

25 Nov 2023, 12:14

COMMUNICATION IGNORED

I lodged a Loss of Income claim on 31/07/2023 which was never acknowledged until I called on 13/09/2023. Nevertheless, my follow up communication is ignored since I last heard from them on 17/10/2023 when they informed that my claim was yet to be assigned to one of their senior assessors and that was the end of it.

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Replies (5)
Abacus Insurance Limited
Abacus Insurance Limited's reply29 Nov 2023, 08:45
Official
Dear Jabulani Cele

Thank you for raising your concerns with us.

Please note that a complaint officer will be in touch with you shortly.

Yours Sincerely,
The Complaints Team
JC
Jabulani C's update18 Dec 2023, 12:32
Reviewer Update
Ay bo, these people have go no time to deal with matters the professional way.
Look now, after the consultant called me, they concluded that my claim be repudiated with unfounded reason. In fact they failed to understand the context. I think their said consultants are *********** to dealing with claims. I still want reason why they concluded my claim be repudiated.
Abacus Insurance Limited
Abacus Insurance Limited's reply18 Dec 2023, 20:25
Official
Dear Jabulani Cele

Thank you for raising your concerns with us.

Please note that a complaint officer will be in touch with you on Tuesday morning..

Yours Sincerely,
The Complaints Team
JC
Jabulani C's update23 Dec 2023, 11:01
Reviewer Update
Good day,
I was promised that the consultant will be in touch with me on Tuesday morning 19/12/23 but to date no one has ever called me. It's apparent that Abacus Insurance has turned to be a ****
Abacus Insurance Limited
Abacus Insurance Limited's reply27 Dec 2023, 10:07
Official
Good Day Jabulani,

As per our records the matter was resolved on 06/12/2023.

We have now closed this matter on our side.

Kind Regards,
Complaints Team