EN
Elethu N
1 reviews | Active since Apr 2023
11 Apr 2023, 12:37
Claim regarding my ****** phone
I was ****** on the 22 March, 23 March I went to submit my at Incredible Connection in Knysna. Then few days I was told to submit a screenshot of ITC number and I did. Since then I been doing a follow up calling the customer, all they saying it still needs to be approved. When I took this insurance they said you only wait 5 days but it's almost a month waiting. I'm so frustrated cz I'm in need of that phone. I called again this morning the consultant said I must wait, after 10 min of waiting they dropped the call, when I call again no one is picking up. I'm doubting the legibility of this company now. It's lies after lies
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Replies (4)0
Replies (4)
Abacus Insurance Limited's replyOfficial
11 Apr 2023, 15:10Dear Claimant,
Your claim no. AB-C-***3 is pending due to detail ITC confirmation details are outstanding. Please forward the outstanding ITC confirmation information to Claims Officer, *** and cc ***.
Kind Regards
Abacus Insurance Customer Care
***
Your claim no. AB-C-***3 is pending due to detail ITC confirmation details are outstanding. Please forward the outstanding ITC confirmation information to Claims Officer, *** and cc ***.
Kind Regards
Abacus Insurance Customer Care
***
Abacus Insurance Limited's reply11 Apr 2023, 15:10
Official
Dear Claimant,
Your claim no. AB-C-***3 is pending due to detail ITC confirmation details are outstanding. Please forward the outstanding ITC confirmation information to Claims Officer, *** and cc ***.
Kind Regards
Abacus Insurance Customer Care
***
Your claim no. AB-C-***3 is pending due to detail ITC confirmation details are outstanding. Please forward the outstanding ITC confirmation information to Claims Officer, *** and cc ***.
Kind Regards
Abacus Insurance Customer Care
***
EN
Elethu N's updateReviewer Update
11 Apr 2023, 17:29But I sent the screenshot of the ITC number to ***. He/she told me that they will revert soon and that was on the 31 March. I called again a consultant said they just waiting for authorities to approve. So I don't understand now when you saying they are outstanding
EN
Elethu N's update11 Apr 2023, 17:29
Reviewer Update
But I sent the screenshot of the ITC number to ***. He/she told me that they will revert soon and that was on the 31 March. I called again a consultant said they just waiting for authorities to approve. So I don't understand now when you saying they are outstanding
Abacus Insurance Limited's replyOfficial
11 Apr 2023, 19:25Dear Claimant,
Your claim follow-up question has been escalated to Claims management, who will contact you.
Regards
Abacus Insurance Customer Care
***
Your claim follow-up question has been escalated to Claims management, who will contact you.
Regards
Abacus Insurance Customer Care
***
Abacus Insurance Limited's reply11 Apr 2023, 19:25
Official
Dear Claimant,
Your claim follow-up question has been escalated to Claims management, who will contact you.
Regards
Abacus Insurance Customer Care
***
Your claim follow-up question has been escalated to Claims management, who will contact you.
Regards
Abacus Insurance Customer Care
***
Abacus Insurance Limited's replyOfficial
17 Apr 2023, 13:43Dear Claimant,
Claim authorised for customer, ELETHU NGOJOBA Store Name, IC KNYSNA.
Please go to the store where you submitted your claim to receive your “replacement product” as per the claim approval.
NOTE Insurance Excess amount payable in store, when collecting your new device is R 349.90.
Regards
Abacus Insurance Customer Care
***
Claim authorised for customer, ELETHU NGOJOBA Store Name, IC KNYSNA.
Please go to the store where you submitted your claim to receive your “replacement product” as per the claim approval.
NOTE Insurance Excess amount payable in store, when collecting your new device is R 349.90.
Regards
Abacus Insurance Customer Care
***
Abacus Insurance Limited's reply17 Apr 2023, 13:43
Official
Dear Claimant,
Claim authorised for customer, ELETHU NGOJOBA Store Name, IC KNYSNA.
Please go to the store where you submitted your claim to receive your “replacement product” as per the claim approval.
NOTE Insurance Excess amount payable in store, when collecting your new device is R 349.90.
Regards
Abacus Insurance Customer Care
***
Claim authorised for customer, ELETHU NGOJOBA Store Name, IC KNYSNA.
Please go to the store where you submitted your claim to receive your “replacement product” as per the claim approval.
NOTE Insurance Excess amount payable in store, when collecting your new device is R 349.90.
Regards
Abacus Insurance Customer Care
***