CaseId-***:FWD: Automatic reply: claim form

It's been 21 days now and my claim still has not been paid by Abacus.When I call I am not getting through below is my email trail since the 9th I logged my claim.

@ Sibongile this was escalate to you on the 25th and still no feedback was provided.i need this to be escalate Urgently. Hide quoted text

On Wed, 25 Nov 2020, 10:32 Abacus Complaints, <***> wrote: good day Sibongile

Please refer to the email below regarding payments for a funeral claim. i have included the customer on this email.

Thanks Kedilatile

---------- Forwarded message ---------- From: *** Date: Tue, 24 Nov, 2020 at 10:51 AM Subject: Re: Automatic reply: claim form To: ***,***, Good day,

Its past 14days since my claim was logged for my late aunts death benefit. I have received below SMS from abacus and a phone call from Bongi at Abacus confirming that my claim have been Approved and payment will reflect Friday the 13th November. 2020.

Dear Claimant, ***-000046, your insurance claim was authorised. ***Abacus Insurance.

Todate I have received no payment when I am calling your numbers I am getting busy times or no answers.

I am logging a formal complaint. I need a report back on when will my claim be processed. I have been patiently awaiting for you.

I will take this matter further to the highest authorities and media and you will pay for any cost involved. If you need to do a DNA test with my late aunt I am willing to do it but must cover the cost. She is my blood aunty.

Regards, Renay

On Wed, 11 Nov 2020, 11:12 Claims-Abacus, < ***<mailto:***>> wrote:

Dear Customer, Abacus Claims Department has received your e-mail. Your email has been forwarded to a Claims Officer who will attend to your claim query and reply soon. Kindly ensure that your correspondence has your claim number and/or ID number visible, to enable the Claims Officer to resolve your query. Regards, Abacus Insurance Limited Abacus Life Limited Claims Department Telephone : ***option 2