Can't understand Abacus Call Center Agents

Can't actually give Abacus a ONE star as they are not worth it. When will they start training their call agents to speak properly and clear so that one can understand them. Also, why don't they ask one in what language can they help you. Everyone tries to speak English but it is so bad that you cannot understand them. Get your act together Abacus, we have 9 official languages. if your cater for 5 of them everybody will be able to be helped.