Bad Service

I called in and my phone was answered but no one spoke for over 5 mins, I had to take another phone call in a different department and ask them to attend to my call whilst people were not working and having personal conversations in the background. Eventually a consultant responds on the phone with no apology, she then just hung up without a goodbye or even ask if there was anything else I needed help with. This is a Bad Culture Abacus has for the longest time I have known the company.