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Slungile N
1 reviews | Active since Jan 2021
13 Jan 2021, 10:49
Bad service
Good day I lost my grandmother on Wednesday evening, called abacus insurance on Thursday asking for assistance. I was given an email address to send through my claim documents which I did on friday, still no response I called 2 times on Monday and Tuesday they stated that my documents will be sent to a team leader named Amos and Claims Manager Neo. Its Wednesday still no reference number for my claim
Helpful (0)
Replies (3)0
Replies (3)
Abacus Insurance Limited's replyOfficial
13 Jan 2021, 11:33Good Day slungile, Our condolences to you ad your family. We sorry for unpleasant experience and apologies for any inconvenience caused. One of our team will look into your claim to resolve.
Abacus Insurance Limited's reply13 Jan 2021, 11:33
Official
Good Day slungile, Our condolences to you ad your family. We sorry for unpleasant experience and apologies for any inconvenience caused. One of our team will look into your claim to resolve.
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Slungile N's updateReviewer Update
13 Jan 2021, 12:55I hope I will get that reference number today!
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Slungile N's update13 Jan 2021, 12:55
Reviewer Update
I hope I will get that reference number today!
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Slungile N's updateReviewer Update
14 Jan 2021, 11:28Good day abacus on of your employees Kelebogile Khathisa has reported my policy to be in arrears when I ask the customer care agent to check on my policy. It's up to date I don't know if it's how you treat people who are in need of your assistance
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Slungile N's update14 Jan 2021, 11:28
Reviewer Update
Good day abacus on of your employees Kelebogile Khathisa has reported my policy to be in arrears when I ask the customer care agent to check on my policy. It's up to date I don't know if it's how you treat people who are in need of your assistance