SE
Simone E
1 reviews | Active since Mar 2009
14 Oct 2022, 12:37
BAD SERVICE
My sons school device was purchased at Incredible Connection they've offered us insurance which we took without a doubt. My son was on his way from school when men took his belongings which included the school tablet. We have opened a case at the local SAPS and submitted a claim to Abacus. Very unprofessional staff first of all, no manner of approach and no response or follow ups whatsoever. I have been holding on the line today 14.10.2022 for 30minutes. ClaimID*** should have had some feedback by now. So whilst they don't answer or give feedback my son cant use MOODLE which is his textbook and one in all mode of receiving work from his school.
Helpful (0)
Replies (4)0
Replies (4)
Abacus Insurance Limited's replyOfficial
14 Oct 2022, 13:04 Dear Claimant,
Abacus Insurance regrets the delay in processing your JD Tech Claim. Your claim has been escalated to Claims Management, who will contact you.
Abacus Insurance Customer Care
***
Abacus Insurance regrets the delay in processing your JD Tech Claim. Your claim has been escalated to Claims Management, who will contact you.
Abacus Insurance Customer Care
***
Abacus Insurance Limited's reply14 Oct 2022, 13:04
Official
Dear Claimant,
Abacus Insurance regrets the delay in processing your JD Tech Claim. Your claim has been escalated to Claims Management, who will contact you.
Abacus Insurance Customer Care
***
Abacus Insurance regrets the delay in processing your JD Tech Claim. Your claim has been escalated to Claims Management, who will contact you.
Abacus Insurance Customer Care
***
Abacus Insurance Limited's replyOfficial
14 Oct 2022, 13:11 Dear Claimant,
Abacus Insurance regrets the delay in processing your JD Tech Claim. Your claim has been escalated to Claims Management, who will contact you.
Abacus Insurance Customer Care
***
Abacus Insurance regrets the delay in processing your JD Tech Claim. Your claim has been escalated to Claims Management, who will contact you.
Abacus Insurance Customer Care
***
Abacus Insurance Limited's reply14 Oct 2022, 13:11
Official
Dear Claimant,
Abacus Insurance regrets the delay in processing your JD Tech Claim. Your claim has been escalated to Claims Management, who will contact you.
Abacus Insurance Customer Care
***
Abacus Insurance regrets the delay in processing your JD Tech Claim. Your claim has been escalated to Claims Management, who will contact you.
Abacus Insurance Customer Care
***
Abacus Insurance Limited's replyOfficial
14 Oct 2022, 13:11Dear Simone Estherhuizen,
Abacus Insurance sincerely apologizes for the unpleasant experience you had today while following up on your Incredible Connection theft claim.
Please be assured that Abacus Claims Management is handling this matter immediately.
We sincerely regret the inconvenience.
Regards
Abacus Insurance
***
Abacus Insurance sincerely apologizes for the unpleasant experience you had today while following up on your Incredible Connection theft claim.
Please be assured that Abacus Claims Management is handling this matter immediately.
We sincerely regret the inconvenience.
Regards
Abacus Insurance
***
Abacus Insurance Limited's reply14 Oct 2022, 13:11
Official
Dear Simone Estherhuizen,
Abacus Insurance sincerely apologizes for the unpleasant experience you had today while following up on your Incredible Connection theft claim.
Please be assured that Abacus Claims Management is handling this matter immediately.
We sincerely regret the inconvenience.
Regards
Abacus Insurance
***
Abacus Insurance sincerely apologizes for the unpleasant experience you had today while following up on your Incredible Connection theft claim.
Please be assured that Abacus Claims Management is handling this matter immediately.
We sincerely regret the inconvenience.
Regards
Abacus Insurance
***
Abacus Insurance Limited's replyOfficial
14 Oct 2022, 14:36Dear Elton Smith & IC CRADLESTONE
Customer REPLACEMENT Claim information:
Claim No: AB-C-***9-1Approved claim replacement amount: R2999.00Replacement Item: LENOVO M10 2GB 32GB LTE TABLETCustomer Cell Phone Number: ***Customer Email Address: Claim authorised for customer, Maria Magdalene Janse Van Rensburg. Store Name, IC CRADLESTONE Please go to the store where you submitted your claim to receive your “replacement product” as per the claim approval. NOTE Insurance Excess amount payable in store, when collecting your new device is R299.90. With reference to your Policy, your policy allows for only 1 (one) claim for replacement of the original purchase value during the period of cover selected by you in the case of loss, theft or where the “Electronic Equipment” is uneconomical to repair. Your current policy will terminate upon receipt of the new replacement product. Should you need insurance for your replacement product, please purchase a new insurance cover at the store you are collecting the product from.The store dealing with your claim must forward to Abacus, via email, a signed document (as processed in store - tax invoice or till slip) indicating your acceptance of the replacement product and collection thereof.Should the store need to confirm the in-store process for an authorized claim, the store representative would need to access the “Policy & Procedures Document (CR-005-P)” as applicable to both HiFi Corp and Incredible Connection.Kind regards
Customer REPLACEMENT Claim information:
Claim No: AB-C-***9-1Approved claim replacement amount: R2999.00Replacement Item: LENOVO M10 2GB 32GB LTE TABLETCustomer Cell Phone Number: ***Customer Email Address: Claim authorised for customer, Maria Magdalene Janse Van Rensburg. Store Name, IC CRADLESTONE Please go to the store where you submitted your claim to receive your “replacement product” as per the claim approval. NOTE Insurance Excess amount payable in store, when collecting your new device is R299.90. With reference to your Policy, your policy allows for only 1 (one) claim for replacement of the original purchase value during the period of cover selected by you in the case of loss, theft or where the “Electronic Equipment” is uneconomical to repair. Your current policy will terminate upon receipt of the new replacement product. Should you need insurance for your replacement product, please purchase a new insurance cover at the store you are collecting the product from.The store dealing with your claim must forward to Abacus, via email, a signed document (as processed in store - tax invoice or till slip) indicating your acceptance of the replacement product and collection thereof.Should the store need to confirm the in-store process for an authorized claim, the store representative would need to access the “Policy & Procedures Document (CR-005-P)” as applicable to both HiFi Corp and Incredible Connection.Kind regards
Abacus Insurance Limited's reply14 Oct 2022, 14:36
Official
Dear Elton Smith & IC CRADLESTONE
Customer REPLACEMENT Claim information:
Claim No: AB-C-***9-1Approved claim replacement amount: R2999.00Replacement Item: LENOVO M10 2GB 32GB LTE TABLETCustomer Cell Phone Number: ***Customer Email Address: Claim authorised for customer, Maria Magdalene Janse Van Rensburg. Store Name, IC CRADLESTONE Please go to the store where you submitted your claim to receive your “replacement product” as per the claim approval. NOTE Insurance Excess amount payable in store, when collecting your new device is R299.90. With reference to your Policy, your policy allows for only 1 (one) claim for replacement of the original purchase value during the period of cover selected by you in the case of loss, theft or where the “Electronic Equipment” is uneconomical to repair. Your current policy will terminate upon receipt of the new replacement product. Should you need insurance for your replacement product, please purchase a new insurance cover at the store you are collecting the product from.The store dealing with your claim must forward to Abacus, via email, a signed document (as processed in store - tax invoice or till slip) indicating your acceptance of the replacement product and collection thereof.Should the store need to confirm the in-store process for an authorized claim, the store representative would need to access the “Policy & Procedures Document (CR-005-P)” as applicable to both HiFi Corp and Incredible Connection.Kind regards
Customer REPLACEMENT Claim information:
Claim No: AB-C-***9-1Approved claim replacement amount: R2999.00Replacement Item: LENOVO M10 2GB 32GB LTE TABLETCustomer Cell Phone Number: ***Customer Email Address: Claim authorised for customer, Maria Magdalene Janse Van Rensburg. Store Name, IC CRADLESTONE Please go to the store where you submitted your claim to receive your “replacement product” as per the claim approval. NOTE Insurance Excess amount payable in store, when collecting your new device is R299.90. With reference to your Policy, your policy allows for only 1 (one) claim for replacement of the original purchase value during the period of cover selected by you in the case of loss, theft or where the “Electronic Equipment” is uneconomical to repair. Your current policy will terminate upon receipt of the new replacement product. Should you need insurance for your replacement product, please purchase a new insurance cover at the store you are collecting the product from.The store dealing with your claim must forward to Abacus, via email, a signed document (as processed in store - tax invoice or till slip) indicating your acceptance of the replacement product and collection thereof.Should the store need to confirm the in-store process for an authorized claim, the store representative would need to access the “Policy & Procedures Document (CR-005-P)” as applicable to both HiFi Corp and Incredible Connection.Kind regards