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Phumla M
1 reviews | Active since Nov 2022
08 Feb 2023, 09:04
Bad service and they can assist their customers even you sent emails to them they won't reply back to you
I called abucas insurance 4 times and there was no help i was getting regarding my insurance with so yesterday when i called back they gave a new reference number that i should pay my outstanding money that they did not debit from my account for the past four months.. I did pay but I'm concerned why when m paying that outstanding amount my name does not appear on the slip it's shows JDG insurance since when abucas change its name to JDG insurance without notifying us... Can you please find out that does Abucas insurance called JDG insurance or they are ****med company, my contact number is ***
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Replies (2)
Abacus Insurance Limited's replyOfficial
08 Feb 2023, 21:11Dear Phumla,
Abacus Life Customer Care would like to apologize for the difficulty in speaking with a Customer Care Agent due to intermittent connectivity errors caused by load shedding. Nonetheless, Abacus Life would like to confirm that the two premium payments on your two Funeral policies have been received (PEP***3 and BFP003086). Please be assured that Abacus Life is a reputable company; our company name was changed from JD Insurance in 2016, and communication notifications were sent to all of our policyholders to inform them of the change. Our Payment Vendor is in the process to correct the name on the slips.
Our Customer Care Agent, Sefako Modise, will contact you tomorrow, February 9th, 2023, to discuss the status of your funeral policies.
Kind Regards
Abacus Life Customer Care
***
Abacus Life Customer Care would like to apologize for the difficulty in speaking with a Customer Care Agent due to intermittent connectivity errors caused by load shedding. Nonetheless, Abacus Life would like to confirm that the two premium payments on your two Funeral policies have been received (PEP***3 and BFP003086). Please be assured that Abacus Life is a reputable company; our company name was changed from JD Insurance in 2016, and communication notifications were sent to all of our policyholders to inform them of the change. Our Payment Vendor is in the process to correct the name on the slips.
Our Customer Care Agent, Sefako Modise, will contact you tomorrow, February 9th, 2023, to discuss the status of your funeral policies.
Kind Regards
Abacus Life Customer Care
***
Abacus Insurance Limited's reply08 Feb 2023, 21:11
Official
Dear Phumla,
Abacus Life Customer Care would like to apologize for the difficulty in speaking with a Customer Care Agent due to intermittent connectivity errors caused by load shedding. Nonetheless, Abacus Life would like to confirm that the two premium payments on your two Funeral policies have been received (PEP***3 and BFP003086). Please be assured that Abacus Life is a reputable company; our company name was changed from JD Insurance in 2016, and communication notifications were sent to all of our policyholders to inform them of the change. Our Payment Vendor is in the process to correct the name on the slips.
Our Customer Care Agent, Sefako Modise, will contact you tomorrow, February 9th, 2023, to discuss the status of your funeral policies.
Kind Regards
Abacus Life Customer Care
***
Abacus Life Customer Care would like to apologize for the difficulty in speaking with a Customer Care Agent due to intermittent connectivity errors caused by load shedding. Nonetheless, Abacus Life would like to confirm that the two premium payments on your two Funeral policies have been received (PEP***3 and BFP003086). Please be assured that Abacus Life is a reputable company; our company name was changed from JD Insurance in 2016, and communication notifications were sent to all of our policyholders to inform them of the change. Our Payment Vendor is in the process to correct the name on the slips.
Our Customer Care Agent, Sefako Modise, will contact you tomorrow, February 9th, 2023, to discuss the status of your funeral policies.
Kind Regards
Abacus Life Customer Care
***
Abacus Insurance Limited's replyOfficial
10 Feb 2023, 11:05Good day Phumla,
Abacus Life wishes to confirm that our Customer Care Agent, Sefako Modise have contacted you and your query is finalized.
Thank you,
Abacus Life Customer Care
***
Abacus Life wishes to confirm that our Customer Care Agent, Sefako Modise have contacted you and your query is finalized.
Thank you,
Abacus Life Customer Care
***
Abacus Insurance Limited's reply10 Feb 2023, 11:05
Official
Good day Phumla,
Abacus Life wishes to confirm that our Customer Care Agent, Sefako Modise have contacted you and your query is finalized.
Thank you,
Abacus Life Customer Care
***
Abacus Life wishes to confirm that our Customer Care Agent, Sefako Modise have contacted you and your query is finalized.
Thank you,
Abacus Life Customer Care
***