HM
Hombakazi M
1 reviews | Active since Dec 2021
19 Jun 2024, 13:01
Bad service
I made a claim on 05 June 2024 policy number11549 BPF *** for uncle Mr Zalisile Monde. I joined this policy on the end of 2017. Last week Thursday I received a letter saying that the policy lappsed in December last year. I never received a call or email informing me about that as the result I continue paying even this month, I already paid for June. In January 2024 I paid double because I knew my policy was behind. This was surprising me, I have been paying all the months this year, it was not rejected, I'm so disappointed in Abacu. I want my money back because I made loans to cover the funeral expenses.
Helpful (0)
Replies (3)0
Replies (3)
Abacus Insurance Limited's replyOfficial
20 Jun 2024, 09:50Dear Hombakazi,
Thank you for bringing your concerns to our attention. A complaint officer will be in contact with you shortly.
Kind regards,
Abacus Complaints
Abacus Complaints
Abacus Insurance Limited's reply20 Jun 2024, 09:50
Official
Dear Hombakazi,
Thank you for bringing your concerns to our attention. A complaint officer will be in contact with you shortly.
Kind regards,
Abacus Complaints
Abacus Complaints
HM
Hombakazi M's updateReviewer Update
09 Jul 2024, 15:04Good day
It's been 3 weeks now still my claim has not been paid, even my complaint has not been resolved. I am so disappointed in Abacus, I don't even know whether to cancel my other policies with them. They are a disappointment and have no truth, empty promises all the time.
It's been 3 weeks now still my claim has not been paid, even my complaint has not been resolved. I am so disappointed in Abacus, I don't even know whether to cancel my other policies with them. They are a disappointment and have no truth, empty promises all the time.
HM
Hombakazi M's update09 Jul 2024, 15:04
Reviewer Update
Good day
It's been 3 weeks now still my claim has not been paid, even my complaint has not been resolved. I am so disappointed in Abacus, I don't even know whether to cancel my other policies with them. They are a disappointment and have no truth, empty promises all the time.
It's been 3 weeks now still my claim has not been paid, even my complaint has not been resolved. I am so disappointed in Abacus, I don't even know whether to cancel my other policies with them. They are a disappointment and have no truth, empty promises all the time.
Abacus Insurance Limited's replyOfficial
09 Jul 2024, 15:35Good day Hombokazi
We apologise for the inconvenience caused to you and we promise to do better
A complaints officer will contact you tomorrow
Kind Regards
The Complaints team
We apologise for the inconvenience caused to you and we promise to do better
A complaints officer will contact you tomorrow
Kind Regards
The Complaints team
Abacus Insurance Limited's reply09 Jul 2024, 15:35
Official
Good day Hombokazi
We apologise for the inconvenience caused to you and we promise to do better
A complaints officer will contact you tomorrow
Kind Regards
The Complaints team
We apologise for the inconvenience caused to you and we promise to do better
A complaints officer will contact you tomorrow
Kind Regards
The Complaints team