Bad service
I have sent a cellphone claim on the 12th,according to documents received from incredible connections the turn around time is 5 days however i still dont have a phone not even approval.I have called several times and get the same response that my claim is still been worked on,and what makes things worse is their call centre consultants are rude
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Abacus Insurance Limited's replyOfficial
28 Dec 2022, 08:13Dear Claimant,
Abacus Insurance sincerely apologizes for the delay in finalizing your cellphone claim.
Your claim ref no is AB-C-***9
Please be assured your claim have been escalated to Claims Management to ensure prompt finalization.
Regards
Abacus Insurance Customer Care
***
Abacus Insurance sincerely apologizes for the delay in finalizing your cellphone claim.
Your claim ref no is AB-C-***9
Please be assured your claim have been escalated to Claims Management to ensure prompt finalization.
Regards
Abacus Insurance Customer Care
***
Abacus Insurance Limited's reply28 Dec 2022, 08:13
Official
Dear Claimant,
Abacus Insurance sincerely apologizes for the delay in finalizing your cellphone claim.
Your claim ref no is AB-C-***9
Please be assured your claim have been escalated to Claims Management to ensure prompt finalization.
Regards
Abacus Insurance Customer Care
***
Abacus Insurance sincerely apologizes for the delay in finalizing your cellphone claim.
Your claim ref no is AB-C-***9
Please be assured your claim have been escalated to Claims Management to ensure prompt finalization.
Regards
Abacus Insurance Customer Care
***