Bad Service: 25 days waiting for claim to the lodged

I submited a claim for my cellphone on the 8th of May to the email on the claim form. No response was received that my claim was lodged. I then send my claim to the email on their website on the 11th. Waited a further 10 days and did not reecive any confirmation if my claim was loaded on their sysytem. I have called numerous times and even got my claim sent to a different email address by a consultant and my claim has not been loaded on their system. It has been 25 days since my claim was submitted and I have not received any feedback. This is honestly the worst service ever.