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ayasogula A

1 reviews | Active since Dec 2016

03 May 2023, 13:39

Bad service

Its day 20 after claiming for a cell phone, they busy asking for me to submit the same documents over and over again

0
Replies (5)
Abacus Insurance Limited
Abacus Insurance Limited's reply03 May 2023, 14:05
Official
Dear Claimant,

Your claim AB-C-***4-1 is pending due to outstanding documentation.

Please forward copy of your ID document and ITC confirmation to ***

Regards

Abacus Insurance Customer Care
***
aA
ayasogula A's update03 May 2023, 14:28
Reviewer Update
I have sent that information 3 times already i sent it yesterday aswell, please provide me an email i can send to again
Abacus Insurance Limited
Abacus Insurance Limited's reply03 May 2023, 15:04
Official
Dear Claimant,

The claim is approved and moved to authorization stage.

Any follow up enquiries, please liaise with ***

Regards

Abacus Insurance Customer Care
***
aA
ayasogula A's update03 May 2023, 15:04
Reviewer Update
20 days later they still not calling they keep asking for documents i sent all complete 20 days ago no one is checking emails or responding to emails, bad service its like this company is run from a ba*****t somewhere, they promise five days
Abacus Insurance Limited
Abacus Insurance Limited's reply03 May 2023, 15:09
Official
Dear Claimant,

Your claim is  recommended for approval.

Please liaise directly with our Claims Officer, ***

Regards

Abacus Insurance Customer Care
***