BAD SERVICE

I have been with them for quite some time and ive requested for my policy documents and ive been told "Unfortunately due to Abacus changing systems we cannot forward you your policy documents at the moment. " their systems " i mean this is unprofessional dont you have back ups ? this is alarming and strange i pay everymonth for them not to give me proof of all my policies but they were to quick to update my new account number for them to debit

I NEED ALL MY POLICY'S CONTRACTS THAT IM PAYING FOR IMMEDIATELY

ID *** ID*** ID*** ID*** AND MY TWO CHILDREN