RM
Rumbidzai M
1 reviews | Active since Dec 2018
10 Feb 2023, 17:56
Bad insurance company ever
I put in my claim on the 17 th of January and up to now no communication has been made. I went back to hifi and was told to call as the line was not reacheable. I was given a pamphlet that says within 2 working days you would have responded but nothing has happened. I lost my phone and l submitted everything needed and still waiting. Almost a month without aphine now. I didn't know what l was signing up for when l took this insurance. It was better go be without insurance than to go through all this. Emails and calls they don't get rep**** to.
Helpful (0)
Replies (8)0
Replies (8)
Abacus Insurance Limited's replyOfficial
11 Feb 2023, 11:09Dear Claimant,
We apologize on behalf of Abacus Insurance for the delay in processing your claim.
Your complaint has been escalated to Claims management; however, in order to expedite the finalization of your claim, would you please confirm whether you submitted your claim at HiFi Clearwater or directly to ***?
Kind Regards
Abacus Insurance Customer Care
***
We apologize on behalf of Abacus Insurance for the delay in processing your claim.
Your complaint has been escalated to Claims management; however, in order to expedite the finalization of your claim, would you please confirm whether you submitted your claim at HiFi Clearwater or directly to ***?
Kind Regards
Abacus Insurance Customer Care
***
Abacus Insurance Limited's reply11 Feb 2023, 11:09
Official
Dear Claimant,
We apologize on behalf of Abacus Insurance for the delay in processing your claim.
Your complaint has been escalated to Claims management; however, in order to expedite the finalization of your claim, would you please confirm whether you submitted your claim at HiFi Clearwater or directly to ***?
Kind Regards
Abacus Insurance Customer Care
***
We apologize on behalf of Abacus Insurance for the delay in processing your claim.
Your complaint has been escalated to Claims management; however, in order to expedite the finalization of your claim, would you please confirm whether you submitted your claim at HiFi Clearwater or directly to ***?
Kind Regards
Abacus Insurance Customer Care
***
RM
Rumbidzai M's updateReviewer Update
18 Feb 2023, 23:18Yes l did and since last week Monday was told my papers went to claims department on the 13th up to now no message nothing since that day. It's now more than a month sitting with my papers
RM
Rumbidzai M's update18 Feb 2023, 23:18
Reviewer Update
Yes l did and since last week Monday was told my papers went to claims department on the 13th up to now no message nothing since that day. It's now more than a month sitting with my papers
Abacus Insurance Limited's replyOfficial
19 Feb 2023, 09:35Dear Claimant,
Your claim, ref. AB-C-***7-1 is pending, due to require ITC confirmation. Please forward the outstanding information to Claims Officer, Kelebogile Khalipha,***.
Kind Regards
Abacus Insurance Customer Care
***
Your claim, ref. AB-C-***7-1 is pending, due to require ITC confirmation. Please forward the outstanding information to Claims Officer, Kelebogile Khalipha,***.
Kind Regards
Abacus Insurance Customer Care
***
Abacus Insurance Limited's reply19 Feb 2023, 09:35
Official
Dear Claimant,
Your claim, ref. AB-C-***7-1 is pending, due to require ITC confirmation. Please forward the outstanding information to Claims Officer, Kelebogile Khalipha,***.
Kind Regards
Abacus Insurance Customer Care
***
Your claim, ref. AB-C-***7-1 is pending, due to require ITC confirmation. Please forward the outstanding information to Claims Officer, Kelebogile Khalipha,***.
Kind Regards
Abacus Insurance Customer Care
***
RM
Rumbidzai M's updateReviewer Update
22 Feb 2023, 12:48Hie l have confirmed
RM
Rumbidzai M's update22 Feb 2023, 12:48
Reviewer Update
Hie l have confirmed
Abacus Insurance Limited's replyOfficial
22 Feb 2023, 12:56Thank you, our Claims Officer, Khalipha will keep you informed on status of your claim.
Regards
Abacus Insurance Customer Care
***
Regards
Abacus Insurance Customer Care
***
Abacus Insurance Limited's reply22 Feb 2023, 12:56
Official
Thank you, our Claims Officer, Khalipha will keep you informed on status of your claim.
Regards
Abacus Insurance Customer Care
***
Regards
Abacus Insurance Customer Care
***
RM
Rumbidzai M's updateReviewer Update
22 Feb 2023, 13:40Ok thanks
RM
Rumbidzai M's update22 Feb 2023, 13:40
Reviewer Update
Ok thanks
RM
Rumbidzai M's updateReviewer Update
28 Feb 2023, 15:56Hie it's been a week without any update on my claim. Send an email on Sunday but noone responded.
RM
Rumbidzai M's update28 Feb 2023, 15:56
Reviewer Update
Hie it's been a week without any update on my claim. Send an email on Sunday but noone responded.
Abacus Insurance Limited's replyOfficial
28 Feb 2023, 19:12Dear Claimant,
REPLACEMENT Claim information: Claim No: AB-C-***7 - Approved claim replacement amount: R 2299.00
Replacement Item: SAMSUNG GALAXY A03S BLUE DS
Customer Cell Phone Number: *** Customer Email Address: *** Claim authorized for customer, RUMBIDZAI DEBRAH MUCHENA
Store Name, HIFI CORP CLEARWATER.
Please go to the store where you submitted your claim to receive your “replacement product” as per the claim approval.
NOTE Insurance Excess amount payable in store, when collecting your new device is R 229.90.
Thank you,
Abacus Insurance Customer Care
***
REPLACEMENT Claim information: Claim No: AB-C-***7 - Approved claim replacement amount: R 2299.00
Replacement Item: SAMSUNG GALAXY A03S BLUE DS
Customer Cell Phone Number: *** Customer Email Address: *** Claim authorized for customer, RUMBIDZAI DEBRAH MUCHENA
Store Name, HIFI CORP CLEARWATER.
Please go to the store where you submitted your claim to receive your “replacement product” as per the claim approval.
NOTE Insurance Excess amount payable in store, when collecting your new device is R 229.90.
Thank you,
Abacus Insurance Customer Care
***
Abacus Insurance Limited's reply28 Feb 2023, 19:12
Official
Dear Claimant,
REPLACEMENT Claim information: Claim No: AB-C-***7 - Approved claim replacement amount: R 2299.00
Replacement Item: SAMSUNG GALAXY A03S BLUE DS
Customer Cell Phone Number: *** Customer Email Address: *** Claim authorized for customer, RUMBIDZAI DEBRAH MUCHENA
Store Name, HIFI CORP CLEARWATER.
Please go to the store where you submitted your claim to receive your “replacement product” as per the claim approval.
NOTE Insurance Excess amount payable in store, when collecting your new device is R 229.90.
Thank you,
Abacus Insurance Customer Care
***
REPLACEMENT Claim information: Claim No: AB-C-***7 - Approved claim replacement amount: R 2299.00
Replacement Item: SAMSUNG GALAXY A03S BLUE DS
Customer Cell Phone Number: *** Customer Email Address: *** Claim authorized for customer, RUMBIDZAI DEBRAH MUCHENA
Store Name, HIFI CORP CLEARWATER.
Please go to the store where you submitted your claim to receive your “replacement product” as per the claim approval.
NOTE Insurance Excess amount payable in store, when collecting your new device is R 229.90.
Thank you,
Abacus Insurance Customer Care
***