Bad experience and worse service from the insurance company

Worse experience I have ever received from an insurance company. I sent a claim on the 23rd February 2023. I received no feedback from them, then I followed up on Thursday the 2nd March 2023. I was told the claim has been approved, money will reflect soon. I followed up again on Monday the 6th March 2023. Now I get a different story that there's a problem with documents from their side they are working on it and it will be paid the next day. Up to this day which is the 9th March 2023 I'm still calling almost everyday I'm told that they are working on it. Worse part is you won't get get any feedback from them. If you don't follow up you won't even know where the problem is. The reason we join funeral covers is to avoid the stress that comes with burial costs and everything else but Abacus doesn't care, they are not even worried about that. They are only happy to receive monthly premiums but once the time comes now for them to actually honor the agreement you are on your own. You end up having to get into debts just to bury your loved one. If you love and value your loved ones stay away from Abacus otherwise you will be sorry.