1 reviews | Active since Jun 2018
BAD CUSTOMER SERVICE AND NON COMUNICATION From ABACUS-INSURANCE LIMITED GROUP. REF: AB-C-***4 Words fail me to describe how frustrated I am with this insurance group. Tomorrow will be 10days plus since I have logged in cellphone claim with INCREDiBLE
BAD CUSTOMER SERVICE AND NON COMUNICATION From ABACUS-INSURANCE LIMITED GROUP. REF: AB-C-***4
Words fail me to describe how frustrated I am with this insurance group. Tomorrow will be 10days plus since I have logged in cellphone claim with INCREDiBLE CONNECTION RETAIL SHOP IN NORTHGATE where I bought my cellphone. I logged in claim with Siphamandla and Bongani at Incredible connection in Northgate where i submitted all the documentation which they required, and screenshot of ITC blacklisting. I was told that my claim has been logged, to my Suprise on Wednesday 09/03/2023 I received email from Mthokozisiba from ABACUS-INSURANCE who requested that I email him screenshot of ITC blacklisting of which I did and even called ABACUS-INSURANCE customer care more than 3times and I was told He is busy, and He will return my call. To date I have not received any call from ABACUS-INSURANCE or Him. This is total unprofessional. I think this Abacus company is a **** and I in collusion with INCREDIBLE CONNECTION in business. I am so disgusted and sick to my stomach by this appalling customer service.
I intend to write to Insurance ombudsman and competition tribunal regarding the code of conduct regarding this 2companies.
Worried MT Tshikosi
Mbulaheni Terence Tshikosi & IC Northgate
Customer REPLACEMENT Claim information: Claim No: AB-C-***4 -
Approved claim replacement amount: R 2399.00
Replacement Item: XIAOMI REDMI 9C 64GB GREY
Customer Email Address: ***
Claim authorised for customer,Mbulaheni Terence Tshikosi Store Name
IC Northgate.
Please go to the store where you submitted your claim to receive your “replacement product” as per the claim
approval. NOTE Insurance Excess amount payable in store, when collecting your new device is R 239.90.
Regards
Abacus Insurance Customer Care
***
Mbulaheni Terence Tshikosi & IC Northgate
Customer REPLACEMENT Claim information: Claim No: AB-C-***4 -
Approved claim replacement amount: R 2399.00
Replacement Item: XIAOMI REDMI 9C 64GB GREY
Customer Email Address: ***
Claim authorised for customer,Mbulaheni Terence Tshikosi Store Name
IC Northgate.
Please go to the store where you submitted your claim to receive your “replacement product” as per the claim
approval. NOTE Insurance Excess amount payable in store, when collecting your new device is R 239.90.
Regards
Abacus Insurance Customer Care
***