BAD CUSTOMER SERVICE AND **********

Item: Abacus Insurance Limited
Rating: 1
Author: Faith L

I lost my cellphone on 05 Feb and submitted my claim on 10 Feb via email. There is not acknowledgement of receipt of my email which I found to be unprofessional. The phone number on the pamphlet doesnt go through. I think this Abacus company is a ****. Why is INCREDIBLE CONNECTION in business with ********/**********. I regret doing business with thesae people. I am so disgusted and sick to my stomach by this appalling customer service. I was reading other customers review on this ABACUS INSURANCE and so shocked by their lack of response to their customers. They dont even try to remedy the issue. This company doesnt care about their brand at all. WOW

Helpful (0)

Replies (5)

Abacus Insurance Limited's replyOfficial

13 Feb 2023, 20:24

Dear Claimant,

Would you please be so kind to confirm the e-mail address you have submitted your cellphone claim on Friday, 13th Feb'23?

Please be assured that once completed claim correspondence are received a claim number will be issued to you and continuous update on status of claim.

Regards

Abacus Insurance Customer Care
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Abacus Insurance Limited's reply13 Feb 2023, 20:24

Official

Abacus Insurance Limited's replyOfficial

14 Feb 2023, 09:13

Dear Claimant,

Abacus would like to apologies for time delay in processing your claim and any inconvenience caused.

Please take note a claim has been logged policy no: AB***6
Claim No: AB-C-***0

Status:

Currently your claim is being assessed and you will receive further communication on +***

Kind Regards

Abacus Insurance Customer Care
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Abacus Insurance Limited's reply14 Feb 2023, 09:13

Official

Status:

Currently your claim is being assessed and you will receive further communication on +***

Kind Regards

Abacus Insurance Customer Care
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Abacus Insurance Limited's replyOfficial

14 Feb 2023, 13:16

Dear Claimant,

Abacus would like to apologies for time delay in processing your claim and any inconvenience caused.

Please note your claim has been approved and authorization has been sent to cellphone 071****371 and ***

Kind Regards

Abacus Insurance Customer Care
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Abacus Insurance Limited's reply14 Feb 2023, 13:16

Official

Faith L's updateReviewer Update

14 Feb 2023, 14:49

Hi Abacus Insurance team. Thank you for your response and for finalizing my claim swiftly. I hope you keep up this high standard of customer service.

Faith L's update14 Feb 2023, 14:49

Reviewer Update

Hi Abacus Insurance team. Thank you for your response and for finalizing my claim swiftly. I hope you keep up this high standard of customer service.

Abacus Insurance Limited's replyOfficial

14 Feb 2023, 14:56

Dear Claimant.

Thank you for you feedback.

Kind Regards

Abacus Insurance Customer Care
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Abacus Insurance Limited's reply14 Feb 2023, 14:56

Official

Dear Claimant.

Thank you for you feedback.

Kind Regards

Abacus Insurance Customer Care
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