BAD CLIENT SERVICE

What a poor service I received from abacus insurance group I've been doing cash payments, in September 2020 I went to pep and make a payment then they said an insurance has increased from R90 to R110 ohk I didnt mind then I took out a payment. The lady who assisted me said that the system doesn't allow to capture the R110 payment on the same day I contacted the customer care spoke to mandla and he even told me that they are aware with the system issue I should try to make a payment during the month. Ohk in October 2020 i went to make a cash payment and it was a double payment because I couldn't make a payment due to their system error, again In October the system error occurred I couldn't make a R220 payment I then recalled customer service again and requested to speak to mandla as he was the one whom I spoke to telephonicaly to find out what I do he then told me that the system still does the same for clients who are using the cash payment method,then he said that he will escalate the matter, ohk as I was waiting for positive feedback from abacus insurance company on the 13th of November i just recieved an sms telling me that my insurance has lapsed hence I was waiting for feedback so that I can make a payment. I contacted mandla again He told me that he reactivated my insurance and it Will continue I should just make sure that I pay the premium as well as the outstanding which adds to R470 ohk then we had an agreement that the outstanding payment as well as the premium will be paid on the 15th of December 2020 he never briefed me with further terms and conditions we only agreed with the payment of R470 and he told me the insurance is active , unfortunately the life assured passed away on the 8th of December 2020 ,My claim has been rejected .I contacted Mandla again on the 14 December he tells me there is nothing he can do. Now a corpse is stuck at a mortuary there's no funds for us to release it due to system FAILURE AND BEING. MISSED INFORMED.