Appalling Service From Abacus

I'd like to express my dissatisfaction with the quality of the services ,i got from your business .On the 19/03/2024 I filed a claim ,and got an SMS with the link and I needed to attached the necessary files .I provided the needed paperwork ,and as of right now I haven't heard back from anyone regarding the claim .Each time I call in I'm being told that the claim is still being told that the claim is still assessed. This needleless delay is seriously hurting my business .Should I escalate the this to the insurance Ombudsman or can someone call me back with the update before the end of this week.