ANGRY IS AN UNDERSTATENT

I have made numerous attempts to contact this company after a unclear calculation of the excess money that i need to pay for a cell phone insurance. I have been treated like trash by 4 or more of the call center agents namely, Sibongile who is supposed to be the supervisor, Lwandile who left me on hold for 15 mins while she was chatting up her collogues. below is one of the emails i sent to the company with screen shots of the policy they have on the internet stating that the excess amount is 10% however when i called and asked the agent told me of a new 20% which still doesn't make sense with the calculations. i am very disappointed by this company and @ Bradlows SA i will not be doing any future buying with you if i need to insure my things with ABACUS ever again ...

I hope you are well, I would like to address a few things with you if you are the relevant person to speak to regarding my claim. I received the approved letter for the amount of R 11304.30 and the is Excess amount: R 1695.65, when I called the store, I was told the amount is approved based on the amount of the phone now that is currently on special. However, I am being charged the original excess amount value of Excess amount: R 1695.65 for the phone, but I am given eleven thousand to buy. And this being said if I'm getting the phone at this new amount , how will it affect my premiums moving forward now that the phone is cheaper than the previous one?

TO THIS DAY I STILL DO NOT HAVE A PHONE