And the waiting continues :( !!!

Throw out all the emotional intelligence you think you have, this is just a ****. You are told a funeral claim is paid out in 48hours, its been a week. They have so many stages that need so many people to oversee and you will need ample airtime to keep checking whats going on. Please dont be surprised when people go for the big leagues in funeral policy insurance. Thanks for nothing so far, a very hurt claimant.