Abacus what is happening?

Good Day Madam

Thank you for your efforts in trying to resolve this matter.

I am bereaved I need to heal I lost both my mother and my brother in a short space of time. I was counting on your company to make things easier for me to give them a proper send off but on both cases I struggled getting my payout in time.

And I believe your company knows that they are being unjust to me but they do not care I paid all my premiums diligently so and on time even after they wronged me in my mother's case I continued to pay, I am exhausted but I will continue to fight for what is due to me. Since the inhouse complaints department is failing me I will go outside for assistance and please understand that I will be sueing for emotional damage as well as for interest on the money you were suppose to pay, this is not a personal attack but it's your company I will be sueing. I will cc your claims department and complaints department on the email I will be drafting to the financial Ombudsman Complaints. Let this be an informative email to Abacus of my intentions moving forward

Kind Regards Busisiwe Dhludhlu This email was sent today because I have not received my claim amount to date, even after sending them my proof of payments....