Abacus ******** people- no response to claim

I logged a claim for a damaged tablet on 5 November 2022. Initially the sms Reference Number received turned out to be for a different device. When I called yo follow up on my claim I was informed my claim number was for an iPhone. Since then I have been following up on my claim for over 3 weeks. Every time I call, I am informed the status of my claim is "Analysing". The agents cannot give me a time line of when my claim will be concluded. When I ask for an escalation to a manager, they always say there is noone available. The agents can also be extremely rude, it has been over a month and ZERO progress. Abacus is a ****.