NB
Ncumisa B
1 reviews | Active since Jun 2023
14 Jun 2023, 15:18
Abacus not paying, they want a cause of death
I submitted claim on 18/05/2023. Submitted the following docs: Deceased Death Certificate, Id Copy, DHA1663A with 3 pages, DHA 14A, Funeral parlour confirmation, abacus claim forms, My Id copy and bankstatement. They want a page 4 with a cause of death which I don't have. It s not the first time I claimed from them and I submitted the same documents for my sister in 2020 and everything was complete. I'm very frustrated with this situation. Another thing is that a person needs to check on them as they not good in communication. 83
Helpful (0)
Replies (5)0
Replies (5)
Abacus Insurance Limited's replyOfficial
14 Jun 2023, 17:19Dear Claimant,
INSURANCE CLAIM POLICY NUMBER: PEP*** AB-C-***7
We acknowledge receipt of your insurance claim dated 2023/05/18.
We have assessed your claim and unfortunately the settlement of this claim has not been approved for the following
reason:
Termination of benefits : non-payment of premiums due.
Should you not be satisfied with our response to your claim, you may make representations to the Complaints
Department of the Insurer within ninety (90) days after the date of receipt of this letter of rejection. We are obliged to
provide you with a reply within thirty (30) days of receipt of a dispute. Representations must be submitted in writing to ***
Kind Regards
Abacus Life Customer Care
***
INSURANCE CLAIM POLICY NUMBER: PEP*** AB-C-***7
We acknowledge receipt of your insurance claim dated 2023/05/18.
We have assessed your claim and unfortunately the settlement of this claim has not been approved for the following
reason:
Termination of benefits : non-payment of premiums due.
Should you not be satisfied with our response to your claim, you may make representations to the Complaints
Department of the Insurer within ninety (90) days after the date of receipt of this letter of rejection. We are obliged to
provide you with a reply within thirty (30) days of receipt of a dispute. Representations must be submitted in writing to ***
Kind Regards
Abacus Life Customer Care
***
Abacus Insurance Limited's reply14 Jun 2023, 17:19
Official
Dear Claimant,
INSURANCE CLAIM POLICY NUMBER: PEP*** AB-C-***7
We acknowledge receipt of your insurance claim dated 2023/05/18.
We have assessed your claim and unfortunately the settlement of this claim has not been approved for the following
reason:
Termination of benefits : non-payment of premiums due.
Should you not be satisfied with our response to your claim, you may make representations to the Complaints
Department of the Insurer within ninety (90) days after the date of receipt of this letter of rejection. We are obliged to
provide you with a reply within thirty (30) days of receipt of a dispute. Representations must be submitted in writing to ***
Kind Regards
Abacus Life Customer Care
***
INSURANCE CLAIM POLICY NUMBER: PEP*** AB-C-***7
We acknowledge receipt of your insurance claim dated 2023/05/18.
We have assessed your claim and unfortunately the settlement of this claim has not been approved for the following
reason:
Termination of benefits : non-payment of premiums due.
Should you not be satisfied with our response to your claim, you may make representations to the Complaints
Department of the Insurer within ninety (90) days after the date of receipt of this letter of rejection. We are obliged to
provide you with a reply within thirty (30) days of receipt of a dispute. Representations must be submitted in writing to ***
Kind Regards
Abacus Life Customer Care
***
Abacus Insurance Limited's replyOfficial
14 Jun 2023, 17:22Dear Claimant,
Claim (AFC*** ) (Policy No: AFC***-1 Claim No: AB-C-***6-1)
Please note your claim is on pending status due to outstanding BI-1663 report.
Please forward a copy of the BI report to Pending Claims Team Leader,***.
Kind Regards
Abacus Life Customer Care
***
Claim (AFC*** ) (Policy No: AFC***-1 Claim No: AB-C-***6-1)
Please note your claim is on pending status due to outstanding BI-1663 report.
Please forward a copy of the BI report to Pending Claims Team Leader,***.
Kind Regards
Abacus Life Customer Care
***
Abacus Insurance Limited's reply14 Jun 2023, 17:22
Official
Dear Claimant,
Claim (AFC*** ) (Policy No: AFC***-1 Claim No: AB-C-***6-1)
Please note your claim is on pending status due to outstanding BI-1663 report.
Please forward a copy of the BI report to Pending Claims Team Leader,***.
Kind Regards
Abacus Life Customer Care
***
Claim (AFC*** ) (Policy No: AFC***-1 Claim No: AB-C-***6-1)
Please note your claim is on pending status due to outstanding BI-1663 report.
Please forward a copy of the BI report to Pending Claims Team Leader,***.
Kind Regards
Abacus Life Customer Care
***
Abacus Insurance Limited's replyOfficial
14 Jun 2023, 17:36Dear Claimant,
Re: Claim AB-C-***
Claims acknowledge receipt of the BI-1663 report and have escalate for final assessment to Claims Management.
Please be assured your claim is prioritize.
Regards
Abacus Life Customer Care
***
Re: Claim AB-C-***
Claims acknowledge receipt of the BI-1663 report and have escalate for final assessment to Claims Management.
Please be assured your claim is prioritize.
Regards
Abacus Life Customer Care
***
Abacus Insurance Limited's reply14 Jun 2023, 17:36
Official
Dear Claimant,
Re: Claim AB-C-***
Claims acknowledge receipt of the BI-1663 report and have escalate for final assessment to Claims Management.
Please be assured your claim is prioritize.
Regards
Abacus Life Customer Care
***
Re: Claim AB-C-***
Claims acknowledge receipt of the BI-1663 report and have escalate for final assessment to Claims Management.
Please be assured your claim is prioritize.
Regards
Abacus Life Customer Care
***
NB
Ncumisa B's updateReviewer Update
21 Jun 2023, 09:03I've had no communication from Abacus since the last response on 14/06/2023 at 17h36 via helopeter. Today is 21/06/2023.
NB
Ncumisa B's update21 Jun 2023, 09:03
Reviewer Update
I've had no communication from Abacus since the last response on 14/06/2023 at 17h36 via helopeter. Today is 21/06/2023.
Abacus Insurance Limited's replyOfficial
22 Jun 2023, 10:48Dear Ncumisa,
Thank you for raising your concerns with us.
Please be advised that the complaints department will be in contact with you shortly.
Yours Sincerely,
Yours Sincerely,
The Abacus Team
Abacus Insurance Limited's reply22 Jun 2023, 10:48
Official
Dear Ncumisa,
Thank you for raising your concerns with us.
Please be advised that the complaints department will be in contact with you shortly.
Yours Sincerely,
Yours Sincerely,
The Abacus Team