YM
Yandisa M
1 reviews | Active since Dec 2022
19 Dec 2022, 19:03
Abacus is the worst Insurance 😡
I made a claim on the 5th of October and still today i don’t even have a reference number. When I call I get told the claim is not on the system and its been done manually.
The person dealing with it is always on another call or on leave and I get told I’ll be called back and nothing ever happens.
I’m starting to believe this was a ****
Helpful (0)
Replies (5)0
Replies (5)
Abacus Insurance Limited's replyOfficial
19 Dec 2022, 20:21Dear Claimant,
Abacus Insurance sincerely apologize for the delay in finalising your claim.
Please be assured your claim complaint have been escalated to Claims Management.
Abacus Insurance Customer Care
***
Abacus Insurance sincerely apologize for the delay in finalising your claim.
Please be assured your claim complaint have been escalated to Claims Management.
Abacus Insurance Customer Care
***
Abacus Insurance Limited's reply19 Dec 2022, 20:21
Official
Dear Claimant,
Abacus Insurance sincerely apologize for the delay in finalising your claim.
Please be assured your claim complaint have been escalated to Claims Management.
Abacus Insurance Customer Care
***
Abacus Insurance sincerely apologize for the delay in finalising your claim.
Please be assured your claim complaint have been escalated to Claims Management.
Abacus Insurance Customer Care
***
YM
Yandisa M's updateReviewer Update
21 Dec 2022, 12:45It has been two days since you have said this has been escalated to management and I have received zero communication from Abacus. this is by far my worst experience with a insurance company
YM
Yandisa M's update21 Dec 2022, 12:45
Reviewer Update
It has been two days since you have said this has been escalated to management and I have received zero communication from Abacus. this is by far my worst experience with a insurance company
Abacus Insurance Limited's replyOfficial
21 Dec 2022, 13:23Dear Claimant,
Abacus Insurance Claims Officer , Kgaogelo is currently assessing your claim. He will be in contact with you .
Regards
Abacus Insurance Customer Care
***
Abacus Insurance Claims Officer , Kgaogelo is currently assessing your claim. He will be in contact with you .
Regards
Abacus Insurance Customer Care
***
Abacus Insurance Limited's reply21 Dec 2022, 13:23
Official
Dear Claimant,
Abacus Insurance Claims Officer , Kgaogelo is currently assessing your claim. He will be in contact with you .
Regards
Abacus Insurance Customer Care
***
Abacus Insurance Claims Officer , Kgaogelo is currently assessing your claim. He will be in contact with you .
Regards
Abacus Insurance Customer Care
***
YM
Yandisa M's updateReviewer Update
21 Dec 2022, 13:27When can I expect a call or response
YM
Yandisa M's update21 Dec 2022, 13:27
Reviewer Update
When can I expect a call or response
Abacus Insurance Limited's replyOfficial
07 Feb 2023, 10:43 Dear YANDISA MDOLOMBA & IC GATEWAY UMHLANGA
Customer REPLACEMENT Claim information: Claim No: AB-C-***0 Approved claim replacement amount: 5999.00
Replacement Item: SAMSUNG GALAXY A51 SS BLACK Customer Cell Phone Number: ***
Customer Email Address: Claim authorised for customer, YANDISA MDOLOMBA. Store Name, IC GATEWAY UMHLANGA.
Please go to the store where you submitted your claim to receive your “replacement product” as per the claim approval.
Regards
Abacus Insurance Customer Care
***
Customer REPLACEMENT Claim information: Claim No: AB-C-***0 Approved claim replacement amount: 5999.00
Replacement Item: SAMSUNG GALAXY A51 SS BLACK Customer Cell Phone Number: ***
Customer Email Address: Claim authorised for customer, YANDISA MDOLOMBA. Store Name, IC GATEWAY UMHLANGA.
Please go to the store where you submitted your claim to receive your “replacement product” as per the claim approval.
Regards
Abacus Insurance Customer Care
***
Abacus Insurance Limited's reply07 Feb 2023, 10:43
Official
Dear YANDISA MDOLOMBA & IC GATEWAY UMHLANGA
Customer REPLACEMENT Claim information: Claim No: AB-C-***0 Approved claim replacement amount: 5999.00
Replacement Item: SAMSUNG GALAXY A51 SS BLACK Customer Cell Phone Number: ***
Customer Email Address: Claim authorised for customer, YANDISA MDOLOMBA. Store Name, IC GATEWAY UMHLANGA.
Please go to the store where you submitted your claim to receive your “replacement product” as per the claim approval.
Regards
Abacus Insurance Customer Care
***
Customer REPLACEMENT Claim information: Claim No: AB-C-***0 Approved claim replacement amount: 5999.00
Replacement Item: SAMSUNG GALAXY A51 SS BLACK Customer Cell Phone Number: ***
Customer Email Address: Claim authorised for customer, YANDISA MDOLOMBA. Store Name, IC GATEWAY UMHLANGA.
Please go to the store where you submitted your claim to receive your “replacement product” as per the claim approval.
Regards
Abacus Insurance Customer Care
***