KS
Katie S
1 reviews | Active since Dec 2020
13 Aug 2024, 10:11
Abacus insurance more like ***** insurance
I had a funeral cover for my father by abacus, he passed away in March the policy is still not paid out it's been for 5 months now by the compliants department. I am being sent from one person to another whenever I call in, I have sent numerous emails still to this day I have not receive any response back .. I can't get hold of this lady named Emily Nare.
Even after all that my account was still being debited..
I will never recommended this insurance.
I have been requesting for my recorded calls to be sent to me so I can take the next step and go to the ombudsman still I am waiting for this to be sent to me it's for 2 months now.
Helpful (0)
Replies (5)0
Replies (5)
Abacus Insurance Limited's replyOfficial
13 Aug 2024, 12:30Good day Katie,
Thank you for sharing your concerns with us and note that a complaint officer will be in contact with you shortly.
Kind Regards,
The Complaints Team
Thank you for sharing your concerns with us and note that a complaint officer will be in contact with you shortly.
Kind Regards,
The Complaints Team
Abacus Insurance Limited's reply13 Aug 2024, 12:30
Official
Good day Katie,
Thank you for sharing your concerns with us and note that a complaint officer will be in contact with you shortly.
Kind Regards,
The Complaints Team
Thank you for sharing your concerns with us and note that a complaint officer will be in contact with you shortly.
Kind Regards,
The Complaints Team
KS
Katie S's updateReviewer Update
14 Aug 2024, 10:20Good day
I am still waiting to be contacted by one of your complaint officers.
Kind regards
I am still waiting to be contacted by one of your complaint officers.
Kind regards
KS
Katie S's update14 Aug 2024, 10:20
Reviewer Update
Good day
I am still waiting to be contacted by one of your complaint officers.
Kind regards
I am still waiting to be contacted by one of your complaint officers.
Kind regards
Abacus Insurance Limited's replyOfficial
14 Aug 2024, 10:27Good day Katie,
Apologies for that, I will escalate immediately.
Kind Regards,
The Complaints Team
Apologies for that, I will escalate immediately.
Kind Regards,
The Complaints Team
Abacus Insurance Limited's reply14 Aug 2024, 10:27
Official
Good day Katie,
Apologies for that, I will escalate immediately.
Kind Regards,
The Complaints Team
Apologies for that, I will escalate immediately.
Kind Regards,
The Complaints Team
KS
Katie S's updateReviewer Update
17 Aug 2024, 10:45Good day.
To inform you I have never been contacted by your complaint officer it's been two days since you gave me a response about them contacting me. I am still waiting.
Are you going to escalate this, the same way you did on Wednesday.
This show how *********** this people are that is working for this **** of insurance.
I am waiting for my matter to be resolved.
Kind regards
Katie
To inform you I have never been contacted by your complaint officer it's been two days since you gave me a response about them contacting me. I am still waiting.
Are you going to escalate this, the same way you did on Wednesday.
This show how *********** this people are that is working for this **** of insurance.
I am waiting for my matter to be resolved.
Kind regards
Katie
KS
Katie S's update17 Aug 2024, 10:45
Reviewer Update
Good day.
To inform you I have never been contacted by your complaint officer it's been two days since you gave me a response about them contacting me. I am still waiting.
Are you going to escalate this, the same way you did on Wednesday.
This show how *********** this people are that is working for this **** of insurance.
I am waiting for my matter to be resolved.
Kind regards
Katie
To inform you I have never been contacted by your complaint officer it's been two days since you gave me a response about them contacting me. I am still waiting.
Are you going to escalate this, the same way you did on Wednesday.
This show how *********** this people are that is working for this **** of insurance.
I am waiting for my matter to be resolved.
Kind regards
Katie
Abacus Insurance Limited's replyOfficial
19 Aug 2024, 08:07Good day Katie
Our Complaints officer has forwarded your correspondence via email.
Kind Regards,
The Complaints Team
Our Complaints officer has forwarded your correspondence via email.
Kind Regards,
The Complaints Team
Abacus Insurance Limited's reply19 Aug 2024, 08:07
Official
Good day Katie
Our Complaints officer has forwarded your correspondence via email.
Kind Regards,
The Complaints Team
Our Complaints officer has forwarded your correspondence via email.
Kind Regards,
The Complaints Team